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Walmart Canada · 4 months ago

Director, UX Design of Experience Strategy–Services

Bentonville, AR

Full-time

Onsite

Director/Executive

$130K/yr - $260K/yr

6+ years exp

Walmart Canada is seeking a Director of Experience Strategy – Services to transform their service and product placement systems. The role focuses on designing seamless, efficient experiences while integrating emerging technologies like AI to enhance decision-making and operational efficiency.

DeliveryRetailShopping

Responsibilities

Reimagine Services Journeys – Within 6 months, design a unified services experience strategy that improves decision-making, reduces inefficiencies, and optimizes product availability

Integrate AI & Intelligent Systems – Partner with business, product and engineering to pilot agentive tools that streamline ordering, forecasting, and product placement decisions. Deliver at least one AI-driven services initiative in the first year

Lead Cross-Functional Squads – Facilitate squads that connect business, design, and product to solve critical B2B challenges. Establish measurable outcomes tied to improve in-stock performance, supplier efficiency, and cost savings

Future-Focused Innovation – Develop a services blueprint that looks 2–3 years ahead, showing how advanced systems and intelligent agents will shape the future of supply chain experience

Measure Outcomes – Define KPIs for system usability, error reduction, and efficiency gains; continuously iterate based on data and feedback

Qualification

B2B design systemsAI/agentive technologiesDesign thinking facilitationComplex workflow designUser experience designLeadership skillsDesign certificationDegree in UI/UXDigital accessibility knowledge

Required

Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 6 years' experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area

8 years' experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area

3 years' supervisory experience

Preferred

Design certification (for example, IDEOU - Foundations in Design Thinking Certificate)

Driving product development in a user experience area

Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area

Related industry experience (for example, retail, supply chain, eCommerce, healthcare)

UI/UX, Interactive and Visual Design, Electronics Art, Multimedia Design, or related area

Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly

Knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture

Benefits

Health benefits include medical, vision and dental coverage.

Financial benefits include 401(k), stock purchase and company-paid life insurance.

Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.

Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.