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Anytime Fitness · 4 months ago

Training and Member Experience Manager

Framingham, MA

Full-time

Onsite

Mid Level

$35K/yr - $60K/yr

Anytime Fitness is a health club dedicated to helping members improve their lives through fitness. They are seeking a Training and Member Experience Manager who will oversee member onboarding, deliver fitness consultations, and promote training services to enhance member retention and success.

FitnessHealth Care

Responsibilities

Member onboarding - the training program manager is responsible for delivering fitness consultations, which include movement assessments and body scans. This person also coordinates follow-up appointments to keep training services at the forefront of members' minds

Membership / training sales - the training program manager uses information gathered during the member onboarding process to suggest training options (self-directed, group training, one-on-one personal training, etc.) for each member or prospect. This person qualifies, informs, inspires, and converts leads to long-term training clients

Promote training incentives - the training program manager may need to take on some operational tasks to help promote training services through engagement campaigns, national marketing campaigns, and community outreach efforts using assets and operations created by the Anytime Fitness corporate teams

Team builders - the training program manager oversees not only the training program, but also the trainers delivering the program services. This person collaborates with trainers to develop trainers' schedules, continued learning, and career opportunities. They should be focused on driving results for the trainers and the program overall. This person is hired to inspire trainers, creating a trusting, authentic environment members and guests want to engage with

Culture creators - training program managers create an environment that inspires members and guests to share their positive experiences with friends and family. They deliver top-notch customer service and aim to improve the lives of each person they meet

Qualification

Personal trainer certificationFitness consultationsMovement assessmentsBody scansCustomer serviceTeam buildingSales skillsTechnologically savvyFriendly personalityTime managementSelf-motivatedFlexible schedule