Volkswagen of South Charlotte · 4 months ago
Service Consultant
Charlotte, NC
Full-time
Onsite
New Grad, Entry LevelVolkswagen of South Charlotte is an award-winning dealership that values building trusting relationships with employees and customers. They are seeking a Service Consultant who will meet with customers to determine their vehicle service needs and enhance customer satisfaction while overseeing the technician's work and participating in quality control.
Automotive
Responsibilities
Meet with customers and determine their needs for repair and/or service of their vehicle issues
Increase customer satisfaction by building customer relations
Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations
Monitor the progress of each vehicle throughout the day, and updating customers frequently
Increase profitability by maximizing sales & execute retail promotions
Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, job completion times
Oversee and participate in quality control
Participate in the development and documentation of Standard Operating Procedures as appropriate
Qualification
Required
High School Diploma or equivalent
Accredited training in service advisor skills, customer satisfaction and quality control
Automotive service advisor experience
Ability to concentrate and accomplish tasks despite interruptions
Ability to perform a variety of tasks simultaneously
Must be willing to submit to a background check & drug screen
Benefits
Health insurance at group rate
Dental
Life Insurance
401k with employer match
Each consultant has their own office
Free lunch on Saturday
AC Shop
Newly renovated shop
Opportunity for growth, typically promote from within
Paid training- mentorship
Company
Volkswagen of South Charlotte
Sales and Service of new Volkswagens and pre-owned vehicles
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase