Green Acres Lawn Care ยท 4 months ago
Residential Landscaping Account Manager
Belvidere, IL
Full-time
Onsite
Entry, Mid Level
2+ years expGreen Acres Lawn Care is dedicated to enhancing outdoor spaces through expert lawn care and property maintenance. They are seeking a Landscape Account Manager to manage client relationships and oversee landscape maintenance, ensuring quality service and customer satisfaction.
Consumer Services
Responsibilities
Manage client relationships as the primary point of contact, ensuring outstanding service and satisfaction
Oversee weekly landscape maintenance, lawn care, seasonal cleanups, and pond services, making sure quality standards are met
Communicate regularly with clients about their needs, recommend additional services, and involve them in decision-making
Prepare proposals, contracts, and schedule work to ensure timely delivery of services
Coordinate with crew leaders and team members to ensure client requests and specifications are fulfilled accurately
Track service history, client interactions, and billing processes to maintain accurate records
Participate in weekly team meetings and maintain a high standard of service and professionalism
Assist in on boarding and training new team members
Share customer feedback and insights to help improve our landscape, lawn care and pond services
Support colleagues by helping complete their tasks as needed
Recommend process improvements to enhance client satisfaction and operational efficiency
Perform other duties as assigned
Qualification
Required
2+ years of experience in landscape management, outdoor maintenance, or client relations
Knowledge of pond maintenance, and or landscape design is a plus
Strong understanding of landscape terminology, plant materials, and installation techniques
Ability to work well in a team environment and independently, accepting and providing constructive feedback
Flexibility to adapt duties based on seasonal workload and client needs
Ability to stay proactive and minimize non-productive time, especially during slower periods
Preferred
Horticultural experience
Experience with design or landscape planning software (e.g., AutoCAD, SketchUp)
Strong interpersonal skills and the ability to build lasting client relationships
Company
Green Acres Lawn Care
Green Acres Lawn Care & Landscaping is a locally-owned and -operated, full-service landscape and lawn maintenance company serving the entire Rockford and Northern Illinois/Southern Wisconsin areas.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase