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Anytime Fitness · 4 months ago

Member Experience Manager

Waterloo, IA

Full-time

Onsite

Mid Level

$35K/yr - $45K/yr

Anytime Fitness is a premier place to work within the health and fitness industry, dedicated to helping people improve their lives. They are seeking a Member Experience Manager to oversee club operations, manage member onboarding, and enhance the customer experience while fostering a positive club culture.

FitnessHealth Care

Responsibilities

Follow up on sales leads and build a pipeline of prospective new members

Deliver pre-designed workouts to groups of 4+ members

Program and implement individualized workouts for members

Energize and motivate members throughout the sessions

Build fitness attendance and retain current members/clients

Complete fitness evaluations/consultations on all new members and training clients

Prescribe and sell personal training packages

Ensure safety of participants utilizing heart rate and exercise techniques

Provide options and challenges for specific exercises to accommodate various skill levels

Attend weekly/monthly fitness staff meetings and required educational presentations

Support manager in membership sales and handle member concerns

Support manager and cleaning staff in maintaining club cleanliness and overall operations of the gym

Maintain all personal training clients’ and prospects’ information by tracking, uploading, and updating progress in Club-OS daily to better service their needs

Follow up with personal training prospects, obtain referrals/leads from current members and prospects

Achieve monthly sales, lead/referral, and fitness consultation goals

Create a positive club culture by developing relationships with members, providing educational training/events

Promote club culture and the club by using social media (the ability to market and post on Facebook, Instagram, etc.)

Provide exceptional member service on all levels

Actively participate in community-sponsored events and other outside opportunities to promote the club

Network within the fitness industry and other outside industries to drive recognition and interest in the club

Give tours to prospective member and enrolling prospects after tour process

Provide good member service to members and prospective members and assist in resolving issues that arise

All other duties as assigned

Be a team player

Qualification

CPR certificationPersonal training certificationFitness club management softwareSales experienceTeam management experienceCustomer service skillsEmpathyCompassionCommunication skills