First American Financial Group, Inc. · 5 months ago
Title Manager
Vancouver, WA
Full-time
Hybrid
Mid, Senior Level
$83K/yr - $111K/yr
5+ years expFirst American Financial Corporation is a leading provider of title insurance and settlement services. The Title Manager will oversee operational functions related to title services, manage teams, ensure compliance, and facilitate communication between departments to enhance service delivery.
Customer ServiceFinancial ServicesLending
Responsibilities
Manages work activities and operations of a functional area or department that supports the title process
Provides input to operational plans and works with Senior Management to ensure that plans are integrated with broader strategies
Acts as a liaison with Escrow/Branch managers and leaders of other functions/ operations/ business units and provides feedback and resolution on escalated issues, process issues/changes and results. Coordinate and monitor efforts between groups
In smaller operations, may be a hybrid role with Escrow and Title staff members reporting in
May work with vendors who provide services to FA, typically pre-approved; monitor/manage vendor compliance, cost effectiveness, quality and timeliness of work. Improve processes/ quality of output; in smaller locations, may manage a wider range of vendors including office management providers
Track and monitor expenses; role may include office management -type duties
Writes and conducts employee performance reviews and provides ongoing performance feedback through coaching. Identifies training needs for subordinates. Makes hiring and compensation recommendations. May get input from management
Other duties as assigned
Qualification
Required
Bachelor's degree or equivalent combination of education and experience
5-7 years of directly related experience
3-5 years demonstrated experience in a supervisory or management role
Demonstrated success establishing, leading and maintaining effective working relationships at the Department Management level
Strong process skills required; detail oriented
Strong computer skills and knowledge of company operating systems/applications
Strong problem-solving and customer service skills
Ability to lead/sought out for advice
Able to manage competing priorities
Successful track record designing, developing, and executing complex projects
Can influence the thinking of, or gain acceptance from others in sensitive situations, using influence and preventing damage to the relationships
Strong communication skills with the capacity to communicate the function's vision and the department's direction and set aligned goals
Provides resources and creates systems to measure results
Familiar with competitor, financial and industry dynamics
Actively recruits, retains and develops talent and holds employees accountable for results
Leads change, manages conflict and fosters collaboration
Drives and models customer loyalty, manages customer expectations, solicits customer feedback and ensures commitments are met
Collaboratively engages with leaders to create, identify, and implement solutions to further effectiveness of the business
Benefits
Medical
Dental
Vision
401k
PTO/paid sick leave
Employee stock purchase plan
Company
First American Financial Group, Inc.
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2-10 employees
Funding
Current Stage
Early StageRecent News
Orange County Business Journal
2025-04-18
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