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SpaceX · 1 day ago

Sr. Manager, Starlink Enterprise Accounts - State & Local Programs

Bastrop, TX

Full-time

Onsite

Director/Executive

10+ years exp

SpaceX is actively developing technologies to enable human life on Mars. The Sr. Manager for Starlink Enterprise Accounts will lead a team responsible for managing enterprise contracts with State and Local government customers to drive revenue and ensure customer satisfaction.

Advanced MaterialsAerospaceManufacturingNational SecuritySpace Travel

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Build, deliver, and rapidly implement strategy and growth plans for delivering Starlink to via government subsidized programs

Grow and build the enterprise account management function within Starlink

Hire and lead an exceptional team

Identify and build necessary tools and capabilities to manage accounts in a scalable way, working closely with the application software and finance teams to automate as much as possible

Develop internal goals and metrics/visualizations to measure and communicate success

Manage all aspects of non-technical project management for government subsidized accounts

Work with internal and external stakeholders to finalize commercial government subsidy contracts, serving as a final check before contract signature to ensure we are poised for success and any risks are captured/communicated internally

Ensure that contract requirements are delivered on time and meeting contract requirements

Take an extreme ownership approach to realizing activation goals and forecasted revenue on or ahead of schedule

Identify and broadly/loudly communicate readiness levels, requirements, schedules, and risks

Own the customer interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue

Build relationships with customer points of contact to identify requirements and manage expectations, driving revenue realization as quickly as possible

Collect, communicate and champion customer feedback internally to influence and steer programmatic and technical development required to maintain and grow enterprise business

Retain and grow the value of accounts

Qualification

Customer relationship managementTeam leadershipProject managementGovernment contracts experienceTechnical product supportNegotiation skillsCoachingDevelopmentStarlink product familiarityCommunicationConflict resolutionFast-paced environment adaptability

Required

Bachelor's degree in engineering, supply chain, finance or STEM field

10+ years working with State & Local executives and customers to support a technical product/service

10+ years of experience in managing/leading a team which includes people leaders

Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts

Must be willing to travel to other SpaceX offices and customer locations as needed

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. 1157, or (iv) Asylee under 8 U.S.C. 1158, or be eligible to obtain the required authorizations from the U.S. Department of State

Preferred

15+ years of experience working with government customers and system integrators

Exceptional customer interface skills, including excellent written and verbal communication skills and ability to tailor communications appropriately to level (working-level to executive-level)

Excellent negotiation and conflict resolution skills

Demonstrated ability to quickly and successfully grow and develop an excellent team and new function, including ability to develop and coach team members and ability to scale non-linearly

Demonstrated ability to work in a fast-paced, autonomously driven, and demanding start-up atmosphere

Demonstrated ability to champion and lead significant projects and business initiatives, including ability to manage in an environment with competing priorities

Familiarity with existing Starlink products, services and customer support systems/processes