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Waystar · 1 day ago

Sr. Solution Adoption Consultant

Atlanta, GA

Full-time

Hybrid

Senior Level

7+ years exp

Waystar is a company that simplifies healthcare payments and enhances the revenue cycle. They are seeking a Sr. Solution Adoption Consultant who will act as the primary client contact during the implementation stage, ensuring effective design and setup of solutions while maintaining communication with clients and leading training sessions.

FinanceHealth CarePaymentsSoftware

Growth Opportunities

Responsibilities

Works on complex client assignments, requiring independent design work and analysis, in depth RCM and product knowledge

Design and execute on work/data analysis

Drive next steps and priorities

Present creative solutions on top of identifying problems

Leads external and internal meetings

Brings problems to resolution

Maintain regular communication with client, vendor, team members and team leaders regarding project issues, risks, and needs

Translate client and business feedback into actionable information

Identify, research, and make decisions based on day-to-day and complex client problems

Develop detailed technical and process-related documentation related to environment-specific product design and configuration

Classify problems as system, training, or process and recommend appropriate corrections

Lead testing to ensure the solution performs as designed

Lead client training sessions

Attend discovery and project kick off visits with client; to understand project requirements

Participate in weekly project status meetings with the Project Manager

Serve as a mentor for client adoption consultants

Assume certain training responsibilities for the Client Adoption Team

Take a lead consultant role on projects that require more than one consultant

Qualification

Healthcare system experienceSoftware/technology acumenRevenue cycle operationsClient trainingTechnical documentationAnalytical skillsProblem solvingCommunication skillsLeadership skillsOrganizational skills

Required

Bachelor's degree is required

Strong software/technology acumen and understanding, including basic database principles, data exchange formats, etc

Exceptional ability to learn new technologies and terminology quickly

Strength discussing both complex technical information and general revenue cycle operations

Ability to translate complex concepts into easy-to-follow process descriptions

Experience establishing and maintaining trusted relationships with all levels of client organizations

Exceptional organizational and analytical skills to manage multiple priorities and deliver timely and accurate results

Exceptional critical thinking and analytical skills

Demonstrated problem solving and decision-making process

Proficient in research investigation

Excellent written and verbal communication skills

Ability to travel 30-50% of the time

Strong leadership skills

Works well independently

Preferred

Masters preferred

7+ years of healthcare or healthcare system experience preferred

Healthcare IT/Operations experience preferred. Ideal candidate would have experience working for a Health System PM vendor (Epic, Cerner, McKesson), consulting firm (R1, Huron, Navigant), or competitor (Experian, nThrive, SSI), with an emphasis on patient financial responsibility processes; including collection and early out vendors

Benefits

Competitive total rewards (base salary + bonus, if applicable)

Customizable benefits package (3 medical plans with Health Saving Account company match)

We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays

Paid parental leave (including maternity + paternity leave)

Education assistance opportunities and free LinkedIn Learning access

Free mental health and family planning programs, including adoption assistance and fertility support

401(K) program with company match

Pet insurance

Employee resource groups