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G3 · 4 months ago

Client Services Associate

New York City, New York, United States

Full-time

Hybrid

New Grad, Entry Level

$45K/yr - $50K/yr

TransPerfect is a global leader in the language services and technology industry, seeking a Client Services Associate to support existing clients and manage language projects. The role involves responding to client requests, collaborating with production teams, and ensuring high-quality project deliverables while adhering to deadlines and budgets.

ConsultingTranslation Service

Responsibilities

Respond to client requests for new project initiatives through our centralized technology

Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests

Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion

Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team

Where applicable, initiate some project specifics to set the production team /individual project up for success

Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team and providing a high level of service

Monitor and communicate project progress, ensure strict adherence to deadlines and budgets, and ultimately produce high quality deliverables

Serve as the central point of contact for and liaison between external client contact and internal production staff

Set and fulfill client expectations

Comply with internal regulations, processes and procedures in line with ISO standards

Potentially trouble-shoot problem projects

Understand and abide by individual project instructions and effectively communicate to the production team

Investigate client complaints where applicable

Discuss issues with clients and production staff and creatively problem solve to alleviate issues

Qualification

Client relationship managementProject managementProblem solvingMS OfficeMulti-taskingCommunication skillsOrganizational skillsAttention to detailTeamwork