Modern.ai · 4 months ago
Customer Success Representative
Miami, FL
Full-time
Onsite
New Grad, Entry LevelModern.ai is a fast-growing technology company that helps leading brands scale through the power of AI-driven tools and strategies. They are seeking a motivated Customer Success Representative to manage client onboarding, retention, and customer service, ensuring clients maximize the value of the software.
AdvertisingDigital MarketingFinancial ServicesMarketing
Responsibilities
Own the onboarding process for new clients, including account setup, product walk-throughs, and training sessions
Serve as the primary point of contact for clients, answering questions and providing product support
Conduct regular check-ins and touchpoints to ensure clients are engaged and successful
Proactively address client needs, resolve issues, and deliver solutions that strengthen retention
Create and maintain client resources such as guides, FAQs, and how-to content
Track client usage and feedback to share insights with leadership
Collaborate with the Business Development team to identify opportunities for growth within existing accounts
Qualification
Required
Recent graduate with a Bachelor's degree in Business, Marketing, Communications, or related field
Strong communication and interpersonal skills, with the ability to explain software concepts clearly
Highly organized, proactive, and customer-focused
Tech-savvy and comfortable learning new software quickly
Preferred
Prior internship or experience in customer success, account management, or client services is a plus
Benefits
Direct mentorship from senior leadership (CEO and Head of Business Development).
Competitive compensation and career growth opportunities within a fast-scaling company.
A collaborative and supportive team culture in the heart of Miami.
Work with some of today's most exciting and culturally relevant brands, including high-profile and celebrity-backed ventures.
Join a team that values creativity, collaboration, and measurable results.
Competitive benefits package including unlimited PTO, medical/dental/vision coverage, and wellness programs.
Thrive in a fast-paced, people-first culture where creativity and strategy go hand in hand.
Company
Modern.ai
The Data Platform That Will Grow Your Business. Get the insights you need to create winning strategies.
Founded in 2020
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$9.3M2024-06-20Series Unknown· $0.2M
2022-07-20Series Unknown· $9.1M
Leadership Team
Jordan Dufner
Chief Strategy Officer
Recent News
2023-09-20
SEC
2022-08-31
SEC
2022-07-26
Company data provided by crunchbase