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CACI International Inc · 4 months ago

General Support Administrative Officer

Chantilly, VA

Full-time

Onsite

Mid, Senior Level

$44K/yr - $87K/yr

7+ years exp

CACI International Inc is seeking a General Support Administrative Officer who will provide comprehensive support expertise to customers across the organization. The role involves managing customer requests, improving processes, and ensuring compliance with regulations while maintaining effective working relationships with stakeholders.

Information TechnologyService IndustrySoftware

Comp. & Benefits

No H1B

Security Clearance Required

Responsibilities

Serve as the primary point of contact for specialized customer requests, managing end-to-end support processes

Develop and maintain effective working relationships across the Federal and contractor communities

Provide guidance and instruction to customers on specialized support functions

Resolve complex customer issues by integrating multiple disciplines, utilizing creative problem-solving to meet customer requirements

Prioritize and manage high volumes of transactions, ensuring adherence to Sponsor regulations

Apply critical thinking to address non-routine cases, working closely with colleagues to develop effective solutions

Analyze data and trends to improve workflow efficiency and service quality

Support the development and facilitation of training sessions for customers on assigned work unit’s processes and policies

Identify areas for process improvement and recommend changes to enhance customer satisfaction and operational effectiveness

Manage the intake, processing, and deconfliction of various forms and authorization memos in a time-sensitive environment

Collaborate with others to ensure compliance with regulations, policies, and procedures

Organize and maintain electronic and physical files for easy retrieval, ensuring adherence to record-keeping standards

Draft, review, and edit documents, including reports and official correspondence, ensuring clarity and professionalism

Qualification

Microsoft Office SuiteCustomer Support ManagementProcess ImprovementProject ManagementMultitasking SkillsCommunication SkillsOrganizational SkillsProblem-Solving Skills

Required

Minimum of 7 year's of experience in administrative roles, preferably within the federal sectors

Higher level of education can supplement a year of work experience

HS Diploma

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Ability to quickly develop expertise in Sponsor-specific processes and protocols

Strong organizational, communication, and multitasking skills with an ability to prioritize tasks

Ability to assess information from multiple sources and develop actionable recommendations

Experience managing project schedules and deliverables

Ability to work with minimal oversight, receiving general guidance from more senior team members or Sponsor staff

Physical requirements may include handling items weighing up to 50 pounds

Benefits

Healthcare

Wellness

Financial

Retirement

Family support

Continuing education

Time off benefits

Company

CACI International Inc

Glassdoor4.0

At CACI International Inc (NYSE: CACI), our 25,000 talented and dynamic employees are ever vigilant in delivering distinctive expertise and technology to meet our customers’ greatest challenges in national security.

Founded in 1962

Arlington, Virginia, USA

10001+ employees