Apply on Employer Site

Cresco Labs · 4 months ago

Supervisor, Order Fulfillment

Mount Joy, PA

Full-time

Onsite

Entry, Mid Level

$50K/yr - $55K/yr

1+ years exp

Cresco Labs is one of the largest public operators in the cannabis industry, seeking an Order Fulfillment Supervisor to oversee the efficient and accurate fulfillment of sales orders. The role involves coordinating routes and schedules for delivery, training staff, and ensuring compliance with operational standards.

CannabisHealth CareMedicalPharmaceutical

Responsibilities

Training and onboarding Leads, Agents, and Drivers

Tracking maintenance records for delivery vehicles

Ensuring leads and agents are performing daily tasks correctly and efficiently

Administering coaching and discipline, as needed, partnering with the department Manager or Human Resources where appropriate

Monitoring WI’s/SOP’s

Implementing and testing new WI’s/SOP’s to increase productivity

Taking daily attendance

Attending weekly meetings with Materials Manager to discuss delivery rejections, root causes, countermeasures, and other relevant matters

Conducting weekly meetings for Leads, Agents, and Drivers

Recordkeeping of Delivery Rejection log, and Daily Performance log

Problem-solving inventory discrepancies

Keeping track of Order Fulfillment inventory

Approving Timecards

Approving/Denying time off for Leads, Agents, and Drivers

Interviewing potential candidates

Fulfilling Orders

Communicating with Sales, as needed

Oversee the accuracy of manifests for sales orders of finished goods for delivery

Oversee toting and sealing all finished orders for delivery

Collaborating with the Materials Manager/Sales regarding delivery scheduling

Placing customer orders on schedule based on logistics, on-hand inventory, and customer requests

Qualification

Inventory ManagementLogisticsTeam ManagementOrder FulfillmentEffective CommunicationGeneral Computer KnowledgeMulti-taskingAttention to DetailTime ManagementOrganizational Skills