CACI bv · 4 months ago
Administrative Support Officer
Herndon, VA
Full-time
Onsite
Mid, Senior Level
$44K/yr - $87K/yr
5+ years expCACI is a company dedicated to ensuring the safety of the nation through innovative solutions. The Administrative Support Officer will provide comprehensive support to customers across the organization, managing complex customer requirements and maintaining key stakeholder relationships.
ConsultingEducationTraining
No H1B
Security Clearance Required
Responsibilities
Serve as the primary point of contact for specialized customer requests, managing end-to-end support processes
Develop and maintain effective working relationships across the customer communities
Provide guidance and instruction to customers on specialized support functions
Resolve complex customer issues by integrating multiple disciplines, utilizing creative problem-solving to meet customer requirements
Prioritize and manage high volumes of transactions, ensuring adherence to specific regulations
Apply critical thinking to address non-routine cases, working closely with colleagues to develop effective solutions
Analyze data and trends to improve workflow efficiency and service quality
Support the development and facilitation of training sessions for customers on assigned work unit’s processes and policies
Identify areas for process improvement and recommend changes to enhance customer satisfaction and operational effectiveness
Manage the intake, processing, and deconfliction of various forms and authorization memos in a time-sensitive environment
Collaborate with others to ensure compliance with regulations, policies, and procedures
Organize and maintain electronic and physical files for easy retrieval, ensuring adherence to record-keeping standards
Draft, review, and edit documents, including reports and official correspondence, ensuring clarity and professionalism
Qualification
Required
Clearance: TS/SCI with Polygraph
Minimum of five year's of experience in administrative roles, preferably within the federal sectors
Higher level of education can supplement a year of work experience
HS Diploma
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Ability to quickly develop expertise in Sponsor-specific processes and protocols
Strong organizational, communication, and multitasking skills with an ability to prioritize tasks
Ability to assess information from multiple sources and develop actionable recommendations
Experience managing project schedules and deliverables
Ability to work with minimal oversight, receiving general guidance from more senior team members or staff
Benefits
Healthcare
Wellness
Financial
Retirement
Family support
Continuing education
Time off benefits
Company
CACI bv
CACI levert, implementeert en beheert bedrijfskritische oplossingen voor het Hoger Onderwijs: het StudentInformatieSysteem OSIRIS en LISA voor zaakgericht werken.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase