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University of Tennessee, Knoxville · 4 months ago

Director of Business Development and Brand Engagement - UT Southern

Pulaski, TN

Full-time

Onsite

Director/Executive

The University of Tennessee - Knoxville is seeking a Director of The Nest to oversee operations of UT Southern's new campus spirit shop. This role involves managing retail strategy, vendor relations, and providing support for marketing and branding initiatives to ensure a consistent visual identity.

Higher Education

Responsibilities

Lead and cultivate a positive team culture

Maintain an industry-leading level of customer service

Manage and support student workers staffing the spirit shop

Provide support, training, and resources to all spirit shop staff

Develop and sustain a robust student worker training program

Ensure compliance with security protocols, sales procedures, record-keeping, and other necessary operations

Document and update all processes and job duties in a comprehensive operations manual

Focus on retail sales, profitability, inventory management, forecasting, trend purchasing, and vendor management

Strive for optimal economic performance through strategic best practices

Record, benchmark, and report the spirit shop’s financial performance to division leadership and the team

Produce periodic financial statements and reports

Establish annual revenue, expense, and capital budgets within University guidelines

Be available for after-hours work, including weekends, holidays, and campus events

Create and promote a vision statement for The Nest, aligning staff efforts with the broader mission of the University

Serve as a liaison between The Nest and University departments, fostering strategic partnerships and supporting new initiatives

Develop and manage relationships with the off-campus community

Represent The Nest and the University in consortiums and group organizations

Set and pursue annual goals for the spirit shop’s operations

Provide consultation services and expertise for campus stakeholders in need of branding and marketing materials

Manage the full creative development life-cycle for branded merchandise and related marketing collateral

Evaluate and identify internal and external resources needed for project execution

Serve as the central source for branded materials procurement and quality control

Manage vendor relationships and source new partners as needed

Collaborate on department-sponsored special events or activities, offering creative and logistical support

Develop creative solutions that enhance the visibility and success of university initiatives

Act as a marketing resource for student and departmental projects tied to The Nest

Recommend new merchandise lines and marketing campaigns based on stakeholder input and market trends

Qualification

Retail managementMerchandisingFinancial managementProject managementTechnology managementData analysisDigital marketingCustomer serviceLeadershipCommunication skillsOrganizational skills