Ross Stores, Inc. · 1 day ago
Manager, Business Intelligence
Dublin, CA
Full-time
Hybrid
Mid, Senior Level
$93K/yr - $140K/yr
5+ years expRoss Stores, Inc. is a leading off-price retail chain with over 2,200 stores and a commitment to providing an inclusive work environment. The Manager, Business Intelligence will conduct critical strategic analysis to improve business performance, collaborating with stakeholders to develop actionable insights from data analysis and reporting.
ApparelFashionRetailRetail Technology
Hiring Manager
Chi Maroevich
Responsibilities
Design and conduct financial and operational analyses to understand drivers of performance and identify root causes of changes in performance trends:
Examples include store sales analysis (by various store segmentations), profitability drivers, analysis of operational metrics, impact from strategic initiatives, etc
Proactively identify opportunities and execute analysis to develop tangible and fact-based recommendations to improve performance
Partner with key stakeholders to build and continuously improve business intelligence processes, tools, dashboards, metrics, and insights to provide the business with access to actionable data
Support operational and technical responsibilities that include data preparation, data warehousing, data flow, reporting integrity and accuracy, predictive analytics, data exploration, and socialization
Manage projects from end to end, including work plan creation, coordination with other functions in the organization, and support materials development and verbal communication/presentation of findings and recommendations
Become a subject matter expert on store hours and lead the analysis, strategy, and execution support for optimizing store operating hours across the chain
Analyze sales trends, labor costs, and customer behavior to identify opportunities for profit-optimized schedules across stores
Lead cross-functional review cycles with field leadership, payroll, and internal teams to propose and implement operating hour changes aligned to store performance, risk profiles, and market potential
Create and present executive-level analyses and strategy decks, distilling complex data into clear, actionable recommendations for senior leadership and field decision-makers
Build and maintain advanced reporting tools (e.g., Power BI dashboards, store scorecards) to measure the impact of store hour changes on comp sales, payroll usage, customer experience, and other operational metrics
Ensure data integrity and visibility across platforms, coordinating with Marketing and Operations to maintain accurate hours in internal systems and public listings (e.g., store locator, Google)
Become a subject matter expert on Ross' customer insight capabilities and drive development, and execution, of daily, weekly, and monthly customer insights processes and analyses
Become an expert on using and maintaining the various customer insights tools (particularly our receipt survey, which gathers customer feedback on their shopping experience)
Own/maintain vendor relationships
Perform analyses to identify key operational areas that drive customer satisfaction. Develop recommendations for strategic payroll investments based on these insights
Develop processes to support adoption of customer feedback tools across field leadership and stores
Maintain recurring updates (e.g., monthly district/store alignment updates, new store additions) and work with 3rd party survey vendor to revise survey questions, as needed
Design and complete other customer insights-focused ad hoc analyses as requested by Store Leadership and Senior Executives
Qualification
Required
Bachelor's degree required preferably in an analytical field such as Finance, Economics, Accounting, or a related discipline
5+ years of leadership and project management experience, preferably in a retailer, analytical or consulting setting
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group - including Senior Executives, managers, and subject matter experts within and outside the department - and the ability to explain analytical methodology and results to non-technical audiences. Must be able to clearly communicate results and implications of analysis in both verbal and written (PowerPoint) forms
Outstanding analytical ability - must have a data driven approach to solving problems. Requires very strong quantitative skills, a good sense of how to dissect problems and a strong ability to 'connect the dots' - e.g., understand how pieces of data interact with each other or how one finding should inform the result of another analysis
Proficiency with statistical tools (e.g., SQL, R, Python), data visualization tools (e.g., Tableau, Power BI, Excel), and other statistical & reporting packages
Passionately analytical and innately curious creative thinker. Must have the drive and self-motivation necessary to be part of managing in a fast-paced, changing retail environment
Proven ability to develop and apply analytic solutions to solve business problems
Experience developing short- and long-term visions for solutions that have a significant business impact
Unquestionable personal and professional character and integrity - must be trustworthy with confidential information
Company
Ross Stores, Inc.
For the last 40+ years, Ross Stores, Inc. has grown from a six-store chain into an $21.1 billion, Fortune 500 Company.
10001+ employees
H1B Sponsorship
Ross Stores, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (4)
2023 (2)
2022 (10)
2021 (4)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
unknown1985-08-08IPO
Leadership Team
Adam Orvos
CFO
William Sheehan
Executive Vice President, Chief Financial Officer
Recent News
2025-11-26
2025-11-24
2025-11-24
Company data provided by crunchbase