The Salvation Army USA Eastern Territory · 4 months ago
Social Care Network Coordinator
Elmira, NY
Full-time
Onsite
Mid Level
$20/hr - $20/hrThe Salvation Army USA Eastern Territory is seeking a compassionate individual to join their Elmira Corps Team as a Social Care Network Coordinator. This role involves supporting the organization’s engagement with the Finger Lakes Social Care Network, focusing on client screening, referral, and direct service provision through effective communication and collaboration with various stakeholders.
Non-profit Organization Management
Responsibilities
Respond in real time to all contacts received by Salvation Army requesting services related to the FLIPA network via telephone, email and/or the WeLinkCare platform
Serve as the SCN Screener role to screen and engage within the WeLinkCare platform, preparing contacts for the next stage of engagement, SCN Navigation
Assess client needs and strive to assist/empower the meeting of those needs within the guidelines of the program and usage of the appropriate consents provided within WeLinkCare screening
Serve as the SCN Navigator role for clients that can proceed to the next stage, to assess/ process for service provision; using the WeLinkCare platform, clients will receive referrals to external (non-Salvation Army) or internal (NECC) service providers as trained by the FLIPA and WeLinkCare administrators
Carry out internal WeLinkCare steps through which HVSCN service provision authorizations would be obtained and automated invoicing for Screening and Navigation services are completed
Conduct intakes, complete documentation, transmit paperwork to clients and upload any necessary documentation to the WeLinkCare platform
Serve as the Salvation Army internal SCN Care Manager processing clients for Level 1 and Level 2 services
Provide accurate and complete data entry consistently via the WeLinkCare platform
Communicate regularly with the Social Services Director to discuss program progress and resolve problems
Complete all initial and ongoing training as required
Represent Salvation at FLIPA meetings if appropriate for subject matter
Participate in professional development and training annually
Attend monthly Salvation Army staff meetings
Follow all Salvation Army Policies and Procedures
Maintain regular attendance
All other duties as assigned
Conduct SCN Care Management Level 1 and Level 2 service provision as needed
Engage Family Social Services Director, case management staff and food program staff as needed
Provide program delivery back up support to case management staff, food program staff and transportation staff as needed and time permitting
Qualification
Required
Utilizes proactive thinking and problem-solving skills
Is self-motivated to advance work, seek solutions, and gain input from others at the appropriate intervals
Able to maintain patient, professional demeanor when dealing with diverse community of clients, colleagues, volunteers, community members, and others
Ability to responsibly manage confidential and/or sensitive information
Strong interpersonal skills
Excellent written and communication skills
Flexible, adaptable, and consistent
Models Salvation Army values always
Previous experience in a position like the one described
Knowledge of social programs and services
Ability to use technology, including Microsoft Word and online email and calendar programs
Satisfactory background check through central database and DMV Record check
Ability to lift a 50-pound box
Ability to walk up and down stairs
Benefits
Generous time off every year including 14 paid holidays, up to 3 personal days, vacation time, and sick time
Employer funded Pension Plan (company contributions begin after 1 year of continuous employment)
Comprehensive Health Care Coverage with low cost employee premiums, co-pays, and deductibles
Company Paid Basic Term Life Insurance for Employee
Long Term Disability Insurance
Eligibility for supplemental insurance plans including Short Term Disability, AFLAC, and Voluntary Term Life
Flexible Spending Account
Eligibility for Federal Student Loan Forgiveness Program
Tax Deferred Annuity (403B)
Christmas Bonus
Wireless discount for Sprint or Verizon customers
Free parking
Company
The Salvation Army USA Eastern Territory
Every year, The Salvation Army helps more than 27 million people in nearly every ZIP code in America overcome poverty, addiction, and economic hardships through a wide range of social services.
Founded in 1865
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase