The Salvation Army USA Eastern Territory ยท 4 months ago
Social Care Network Coordinator
Rome, NY
Part-time
Onsite
New Grad, Entry Level
$25/hr - $25/hrThe Salvation Army USA Eastern Territory is seeking a compassionate individual for the role of Social Care Network Coordinator. This position involves managing care and program coordination for Medicaid Members with health-related social needs, conducting assessments, and developing social care plans while collaborating with community agencies and internal programs.
Non-profit Organization Management
Responsibilities
Manage incoming referrals for enhanced HRSN services to ensure successful and timely connections are made for community members. Ensure referrals are acted upon by HRSN service providers within required timeframes and redirect to support service connection
Serve as an internal SCN Care Manager for The Salvation Army, processing clients for Level 1 and Level 2 services. Conduct and document outreach to Members in alignment with required frequency, modality, and timeframe
Maintain caseload levels to sustain position through SCN billable activities within 3 months
Conduct HRSN screening using the Accountable Health Communities (AHC) screening tool to assess member HRSNs. Manage Member consent and attestation as required throughout the screening, assessment, and care management process
Conduct eligibility assessments and refer Members to eligible programs and services, including enhanced HRSN services and/or existing federal, state, and local resources
Develop social care plans that include a summary of Member needs, eligibility, and services to which they are referred. Update the service plan throughout engagement
Document progress notes and action taken with each referral and service provision
Provide accurate and complete data entry consistently via the SCN client database platform
Complete data entry to the Community Services database, track grant funding in the fund manager module, run reports as needed, etc
Complete all initial and ongoing training as required for SCN
The incumbent will participate in professional development training as requested
Represent The Salvation Army at SCN and other community meetings as appropriate or assigned; attend staff meetings conducted by The Salvation Army
Adhere to Policies and Procedures of The Salvation Army
Effectively communicate with Corps leadership team and other program staff
Provide service delivery support to other program staff and volunteers as needed and time permitting, maintaining program priorities
Communicate regularly with Divisional Headquarters Social Services team to discuss program progress, solve problems, share detailed feedback on successes and challenges of the project, and continually look for opportunities to enhance the community member experience
Regularly use data and data tools to report patterns and trends to the management team
Complete all initial and ongoing training courses as required for SCN and Salvation Army; participate in annual professional development training
Represent The Salvation Army at SCN and other community meetings as appropriate or assigned; attend staff meetings conducted by The Salvation Army
Adhere to Policies and Procedures of The Salvation Army
Qualification
Required
Strong communications skills (both written and verbal), positive attitude, initiative, flexibility, and dependability required
High level of confidentiality and discretion, good judgment, and critical/proactive thinking are essential
Self-motivated to advance work, solution-focused, seeking input from others
Able to maintain patience and a professional demeanor when dealing with a diverse community of clients, colleagues, volunteers, and community members
Must demonstrate empathy and compassion through action and speech
Good organizational skills and attention to detail
Possess strong computer skills, including Microsoft Word, Outlook, Teams, and Excel, and the capacity to develop effective skills with other software (social service databases, etc.)
Ability to work effectively and independently, using sound judgment
A valid driver's license that meets The Salvation Army insurance requirements
Benefits
Generous time off every year including 14 paid holidays, vacation time and sick time
Employer funded Pension Plan (company contributions begin after 1 year of continuous employment)
Tax Deferred Annuity (403B)
Eligibility for supplemental insurance plans including Short Term Disability, AFLAC, and Voluntary Term Life
Christmas Bonus
Wireless discount for Sprint or Verizon customers
Free parking
Company
The Salvation Army USA Eastern Territory
Every year, The Salvation Army helps more than 27 million people in nearly every ZIP code in America overcome poverty, addiction, and economic hardships through a wide range of social services.
Founded in 1865
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase