Cliff House Maine · 4 months ago
Lead In Room Dining Coordinator
Cape Neddick, ME
Full-time
Onsite
Entry, Mid Level
$16/hr - $16/hr
2+ years expCliff House Maine is seeking a Lead In Room Dining Coordinator responsible for coordinating all service requirements for the In-Room Dining department. The role involves taking guest orders, managing communication with the kitchen, and ensuring high levels of guest satisfaction.
Hospitality
Responsibilities
Responsible for answering all telephone calls and prioritizing said calls
Should have very good telephone etiquettes
Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly
Should have good knowledge of the In Room Dining menu’s and ongoing promotions in other F&B outlet
Should be able to provide recommendations and suggestions to guests upon request
Be knowledgeable of all services, facilities and products offered by the hotel
Consider the satisfaction of all guests by ensuring prompt, courteous and efficient service at all times
Display excellent conversation skills and selling techniques at all times
Pay attention to guest orders, and know the menu thoroughly
Write down all information’s clearly. Highlight special requests
Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability
Approximate delivery time is given to the guest according to this time evaluation system established by the Tiller/IRD Manager and the Sous Chef
If the order has not been sent up by this time, a call must be placed to the guest to apologies and re-evaluate the delivery time
Ensure correct posting in POS system for communication to the service and kitchen department
Able to perform all duties and tasks per the tasks required at the outlet
Assist the department to drive guest satisfaction by providing consistent guest experiences
Coordinate with IRD Service with server
Report positive and constructive guest feedback to the manager
Promptly handle guest queries, complaints and all issues in a professional manner
Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives or suggestions to guests
Ensure proper handover is given to the next shift and also to the Tiller/IRD manager
Report cleanliness and maintenance issues to the immediate supervisor
Assist in carrying out scheduled inventories of products and operating equipment
Ensure that the place of work and surrounding area is kept clean and organized at all times
Ensure proper appearance and grooming while on duty
Perform any other assigned reasonable duties and responsibilities as assigned
Qualification
Required
Ability to communicate with the guests and anticipate their needs
Ability to smile and diffuse anger naturally
Have an enthusiastic and positive personality
Profound knowledge of customer service and of all beverage products and services
Hotel Management diploma holder or similar qualification
Two years' previous experience providing customer service preferably in a similar setting with a working knowledge of food and beverage service
Must meet the legal age requirement to serve alcohol
Must be able to work varied shifts, including Weekday Evenings, weekends and holidays
Must be able to deliver a fun and friendly environment during each guest exchange
Must be able to work within an empowered and fast paced environment that services the bar and servers within the restaurant
County Specific Food Handlers Certification, State specific alcohol certification and/or TIPs certification required
Benefits
Health, Dental, Vision Insurance
Life and AD&D Insurance
Long-Term Disability Insurance
Voluntary Accident and Critical Illness Plans
Optional Supplemental Life Insurance
401k match of 100% for 5%
Referral Bonuses
Hotel, Restaurant, Spa and Retail Discounts at Our Portfolio of Hotels
Paid Time Off - Earn up to 2 Weeks of PTO Within Your First Year
Company
Cliff House Maine
Cliff House is one of the most captivating oceanfront destinations of its kind after a landmark transformation.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase