CGS Federal (Contact Government Services) ยท 4 months ago
Records Management Specialist II
Washington, DC
Full-time
Onsite
Mid Level
$45K/yr - $65K/yrContact Government Services, LLC is seeking an experienced Records Management Specialist to provide administrative support for a large Federal agency initiative. The role involves managing records and data, delivering high-quality customer service, and contributing to government innovation through effective communication and training.
ConsultingInformation TechnologyLegalProfessional ServicesProject ManagementSoftware
Responsibilities
Demonstrated ability to interact professionally and effectively with a wide range of individuals, providing high-quality support, resolving issues promptly, and maintaining a positive and empathetic approach to service delivery
Proven ability to manage records, files, and data systematically and accurately. Strong attention to detail and the ability to prioritize tasks effectively in a fast-paced environment
Comfortable working with electronic records systems and adapting quickly to new software or technological processes. A proactive attitude toward learning and implementing digital tools to enhance productivity
Experience delivering training to colleagues or clients, with the ability to develop and write clear, engaging, and comprehensive training materials or instructional content
Excellent written and verbal communication skills, especially in documenting procedures, communicating with team members, and supporting end-users or customers
A collaborative team player who can also work independently, take initiative, and contribute to continuous improvement efforts
Qualification
Required
Demonstrated ability to interact professionally and effectively with a wide range of individuals, providing high-quality support, resolving issues promptly, and maintaining a positive and empathetic approach to service delivery
Proven ability to manage records, files, and data systematically and accurately. Strong attention to detail and the ability to prioritize tasks effectively in a fast-paced environment
Comfortable working with electronic records systems and adapting quickly to new software or technological processes. A proactive attitude toward learning and implementing digital tools to enhance productivity
Experience delivering training to colleagues or clients, with the ability to develop and write clear, engaging, and comprehensive training materials or instructional content
Excellent written and verbal communication skills, especially in documenting procedures, communicating with team members, and supporting end-users or customers
A collaborative team player who can also work independently, take initiative, and contribute to continuous improvement efforts
Previous experience in a customer service role, with a strong focus on client satisfaction and support
Background in records or data management, including organizing, maintaining, and retrieving information efficiently
Proficiency in using current versions of Microsoft Windows and related applications (e.g., Microsoft Office Suite)
Experience with electronic recordkeeping systems or document management platforms
Prior experience in training roles, including designing, writing, and facilitating training modules or instructional materials
Preferred
College Degree
Benefits
Health, Dental, and Vision
Life Insurance
401k
Flexible Spending Account (Health, Dependent Care, and Commuter)
Paid Time Off and Observance of State/Federal Holidays
Company
CGS Federal (Contact Government Services)
Contact Government Services strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Anthony Miller
Partner, President of Operations
Brian York
Partner, President of Strategy
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