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Fay Servicing, LLC · 1 week ago

AVP, Investor Reporting

Chicago, IL

Full-time

Hybrid

Mid, Senior Level

$93K/yr - $115K/yr

5+ years exp

Fay Servicing, LLC is a specialty mortgage servicer committed to providing innovative servicing solutions for both residential and business purpose loans. The AVP, Investor Reporting will lead the Investor Reporting Team to enhance revenue and operational efficiency while managing investor reporting activities and fostering team development.

FinanceFinancial ServicesMortgageReal Estate

Responsibilities

Leading the Investor Reporting Team in the planning, support and execution of strategies focused on driving increased revenue, cost savings, operational enhancements, regulatory requirements and strengthening controls

Managing activities related to investor reporting and remitting, the control of custodial accounts, updates into MSP and the clearing of reconciliation exceptions within industry guidelines

Supporting designated activities required to define and track SLAs and KPIs for the team

Effectively executing projects and initiatives, communication plans, processes and the implementation of tools and resources

Facilitating the review of new contracts with legal and client relations and coordinating the input and review of key reporting and pricing components of contracts with cross-functional groups within Fay

Managing performance, fostering development, and providing mentoring to employees with the goal of evaluating talent in a continuing effort to increase the efficiency of the department

Leading and participating in projects designed to evolve and advance the performance of the assigned functions

Qualification

Investor ReportingResidential mortgage experienceProject managementFinancial products knowledgeMS Office proficiencyAnalytical skillsTeam managementProblem-solving abilitiesCommunication skillsAttention to detail

Required

Bachelor's degree in Business or related field (or equivalent combination of years of experience with High School diploma/GED) required

5+ years' experience with residential mortgage, commercial mortgage, insurance, and other financial products

5+ years' experience in key areas encompassing Investor Reporting

Depth of knowledge of servicing processing rules and guidelines

Demonstrated experience in effectively evaluating and implementing processes to include experience researching and adapting best practices to align with business and product needs

Successful experience working in a fast-paced work environment

Strong skills and experience in MS Word, Excel to compile and analyze data, PowerPoint, and Outlook

Strong verbal and written communication skills

Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization

Collaborative and consultative work style; high team-orientation

Effective management skills to include talent selection, training, coaching, and performance management

Demonstrated ability to foster an environment of positive employee engagement and trust

Open to change; agile; high learning agility

Strong analytical skills coupled with sound judgement

Strong problem-solving abilities

Ability to analyze and interpret data to identify opportunities and propose solutions

Demonstrated ability to establish credibility for recognizing and supporting the organization's culture, values, and priorities

Strong project management skills

Strong attention to detail; strong quality and compliance orientation

Ability to effectively prioritize under tight deadlines in a fast-paced, dynamic environment; effective time management

Self-directed; ability to proactively ask questions and surface issues/ concerns

Professional maturity, integrity, and the ability to maintain confidential data and information

Strong business acumen; strong fiscal and technical aptitude

Preferred

3+ years' experience managing people and leading teams is highly preferred

Benefits

Medical, Dental and Vision Insurance

Company Paid Life Insurance

Disability Insurance

Pet Insurance

401k Program with Employer Matching

3 Weeks Paid Time Off (PTO)

Paid Holidays

Wellness Initiatives

Employee Assistance Program

Eligible for Hybrid Work Schedule with Remote Flex Days

Company

Fay Servicing, LLC

At Fay Servicing, we are committed to delivering comprehensive mortgage management solutions that serve both our borrowers and clients with care, efficiency, and expertise.

Founded in 2008

Chicago, Illinois, USA

501-1000 employees