Christie Digital Systems · 4 months ago
Customer Service Engineer - 203651-Contract
Nashville, TN
Contract
Onsite
Mid Level
3+ years expChristie Digital is a global visual, audio, and collaboration solutions company committed to leading-edge innovation. The Customer Service Engineer will provide technical support, coordinate equipment repairs, and maintain customer relationships while troubleshooting AV systems and ensuring their functionality.
ManufacturingSoftware
Responsibilities
Coordinate equipment repairs and maintenance accurately allowing enough time for transit and testing
Provide timely and effective technical support to meet the customers’ expectations via telephone or in person
Develop and maintain good customer relationships
Evaluation services to engineering for software and hardware changes and the evaluation of new products and designs for the Marketing department
Troubleshoot and resolve Network issues i.e. connectivity, applications, Internet, Web, WAN, e-mail and infrastructure
Repair, and update products and software
Ability to diagnose and repair Digital Projectors and Digital systems
Perform emergency service at the client’s locations as needed to ensure the full functionality of AV systems and related equipment
Support live events/screening
Provide detailed technical documentation relating to all functions performed
Provide on-call technical phone support and field response
Install and document the installation of AV products and related equipment
Perform scheduled preventative maintenance to ensure optimum operation and a minimum of down time of AV systems
Provide detailed technical documentation relating to all functions performed
Provide technical training for the end user relating to the operation of AV system and related equipment
Maintain accurate market inventory and inventory reports
Qualification
Required
Must be local to Nashville, TN
Minimum 3-5 years relevant experience in technical support, networking, field service, PC repair or related field
Minimum 3-5 years' experience in repair/maintenance/theory of Digital projection systems and/or other Audio systems, in technical support, networking, field service, PC repair or related field experience
Preferred
Experienced with audio/video test and calibration and related equipment
Electrical/Electronic understanding/training including troubleshooting skills
Understand AV signal flow and the ability to troubleshoot to find failed component
Ability to provide on-call support when necessary
Experience with multimedia equipment installation and service
Experienced with AV testing and calibration equipment
Excellent communications and customer service skills (verbal, written & analytical)
Understanding of analog and digital circuits
Benefits
Medical
Dental
401(k) with employer matching
Paid time off
Tuition reimbursement
Company
Christie Digital Systems
Your ideas, our technology.
1001-5000 employees
H1B Sponsorship
Christie Digital Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
Funding
Current Stage
Late StageLeadership Team
Kenji Hamashima
President & CEO
Takeshi Suzuki
Chief Financial Officer and Secretary, USA
Recent News
Google Patent
2024-11-07
Google Patent
2024-11-07
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