This job has closed.

International Justice Mission · 4 days ago

Sr. Lead, Behavior-Centered Design & Development

District of Columbia, United States

Full-time

Hybrid

Senior Level, Lead/Staff

7+ years exp

International Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. The Sr. Lead, Behavior-Centered Design and Development role will ensure that all LGRC projects and initiatives have the greatest impact possible by incorporating evidence-based principles from behavioral science into the division’s design of risk-management solutions.

Association

No H1B

U.S. Citizen Only

Responsibilities

Lead a collaborative process that co-creates and deploys within LGRC a bespoke Behavior-Centered Design (BCD) Framework that puts behavior front and center in our management of prioritized risks, and provides a structure, process and resource suite for identifying desirable behaviors that are vital to the success of strategic objectives, developing clever solutions to overcome behavioral obstacles, measure success, and iteratively learn and improve

Ensure the BCD Framework will:

Equip LGRC teammates with a pragmatic, user-focused process rooted in behavioral science and human-centered design that enables rapid, effective risk management and accelerates strategic goal achievement

Enable the translation of priorities into motivational goal statements and behavior-centric OKRs

Incorporate into the Framing and Discovery phases the power of identifying crucial moments -- specific situations where behavior has a disproportionate impact -- and linking them to vital behaviors, which are high-leverage actions that drive prioritized outcomes

Incorporate into the Framing and Discovery phases an identification of the drivers of behavior most relevant to fostering motivation and building ability to engage in the targeted vital behaviors

Incorporate effective measurement that not only tracks results but motivates vital behavior

Equip users with tools and other resources enabling them to nimbly identify vital behaviors and design behavior-centered solutions that make it easier for people to engage in those behaviors that are vital to scaling protection of people living in poverty from violence

Lead the adoption, integration, and utilization of the BCD Framework across LGRC

Be an adviser and hands-on coach to interested leaders and other stakeholders outside LGRC, helping them learn and apply the BCD Framework to drive success

Provide behavioral insights and data to inform strategic planning, risk mitigation strategies, and divisional transformation initiatives

Promote a culture that embraces the notion that most risks – whether operational, financial, legal, or reputational – are either caused or exacerbated by human decisions and actions, and that by understanding the behavioral drivers behind these actions, IJM at every level can better predict and prevent them

Drawing deeply from the Owens-Kadakia Learning Clusters Design model (or a comparable, behavior-centric learning design model), lead a collaborative process that co-creates and deploys within LGRC a bespoke Behavior-Centered Learning and Development (BCLD) Methodology and resource suite to drive sustainable behavior change vital to managing priority risks and opportunities well

The BCLD Methodology will:

Complement and integrate fully into the BCD Framework

Develop behaviorally anchored OKRs aligned with business outcomes

Enable the efficient, iterative design of multiple, comprehensive, interconnected learning and development assets and experiences that deliver sustainable change in targeted vital behaviors across multiple touchpoints

Ensure learning L&D experiences are adaptive, scalable, accessible, culturally relevant, and learner centric

Lead the adoption, integration, and utilization of the BCLD Methodology across LGRC

Be an adviser and hands-on coach to interested leaders and other stakeholders outside LGRC, helping them learn and apply the BCLD Methodology to drive success

Champion the development and use of creative, behavior-centric, capacity-development solutions that go beyond traditional training methodologies focused mostly on knowledge transfer

Create BCLD assets and experiences that support LGRC risk-management work and enhance engagement and adoption

Lead and/or advise Problem Solver Pools and other LGRC teams that are creating BLCD assets and experiences that support LGRC risk-management work

Oversee the effective use of learning management systems (LMS) and other L&D technologies to deliver, track, and manage BCLD solutions

Build robust LGRC capacity to apply the BCD Framework and the BCLD Methodology

Collaborate on individual development plans aligning with divisional and organizational goals

Create rhythms, channels/platforms, resources, and content for intra-divisional LGRC communications

Promote an active and eager LGRC culture of continuous learning and improvement

Take a human-centered approach to delivering results in every responsibility area, actively listening to, engaging, empathizing with, collaborating with, and co-creating with internal customers and other stakeholders

Serve as an internal thought leader and trusted advisor-coach behavior change, learning innovation, and risk-aligned capability building

Lead LGRC’s communication practices with the rest of the organization

Support the adoption and effective use by LGRC of behavior-centric OKRs

Support the development of effective measurements that do not merely track progress and results, but also drive attention, motivation, and learning

Support the establishment of LGRC practices that regularly assess the effectiveness of behavior-change initiatives and use those learnings to fuel continuous improvement

Stay informed on emerging trends in behavioral science, adult learning, and instructional design to enhance risk-management effectiveness

Qualification

Behavioral ScienceHuman-Centered DesignLearning Experience DesignRisk ManagementBehavior Change DesignInstructional DesignCross-Cultural CommunicationCritical ThinkingEmotional IntelligenceCreativity

Required

Bachelor's degree in behavioral science, organizational psychology, L&D or instructional design, or other relevant field

7+ years progressive experience in a professional setting in behavior-change design, learning experience design, or related fields, with at least 3 years in a senior or lead role

Proven track record of designing solutions to drive measurable, targeted behavior change

Preferred

Experience in a risk-management context preferred

Experience with Human-Centered Design (Design Thinking), with Systems Thinking, or in User Experience design

Demonstrated experience applying the Owens-Kadakia Learning Cluster Design model (or a comparable learning design framework) in real-world settings preferred

Demonstrated ability to intentionally and successfully design and implement programs, projects, and processes that drive sustainable behavior change

Demonstrated ability to produce deliverables that are practical, intuitive, accessible, easy to implement, and experienced by internal customers as solutions to significant workday problems rather than as initiatives to be implemented

Demonstrated ability to design and successfully roll out with high levels of adoption/engagement suites of integrated, multi-asset learning solutions targeted at behavioral change, and to use and manage learning technologies

Proven track record of successfully engaging and building trust with stakeholders as users, customers, collaborators, and as co-creators

Exceptional cross-cultural communication and facilitation skills with a proven ability to influence opinions and decisions at all organizational levels

Demonstrated ability to translate strategic goals into measurable behavioral outcomes

Critical thinker with a growth mindset