Gusto · 5 days ago
Staff Applied AI/ ML Engineer - Customer Experience Platform
New York, NY
Full-time
Hybrid
Lead/Staff
$230K/yr - $280K/yr
8+ years expGusto is on a mission to grow the small business economy by handling essential services like payroll and health insurance. They are seeking a Staff Applied AI/ML Engineer to lead the development and optimization of AI and ML solutions that enhance customer experience and journey. The role involves collaborating with cross-functional teams to design scalable models and guide technical strategy.
Bookkeeping and PayrollEmployee BenefitsEnterprise SoftwareFinancial ServicesFinTechHuman ResourcesSaaSSoftware
Responsibilities
Design and develop scalable, production-grade AI and machine learning models for solving complex business problems
Lead and mentor teams of ML engineers, fostering a culture of technical excellence and innovation
Collaborate cross-functionally with product, engineering, and business stakeholders to identify AI opportunities and translate them into actionable solutions
Stay current with latest AI research; prototype and implement new algorithms and advancements from academia and industry
Oversee model validation, deployment, evaluation, and lifecycle management, ensuring robust monitoring, explainability, and performance
Guide technical strategy, roadmap, and architectural decisions for the ML/AI function
Communicate findings, roadmaps, and performance results clearly to executives and non-technical partners
Qualification
Required
8+ years' hands-on experience building and deploying end-to-end ML/AI systems in industry or academia
Deep expertise in one or more advanced ML methods (supervised, unsupervised, reinforcement learning, deep learning, NLP, LLMs, RAG, etc.)
Proven track record of delivering large, impactful ML/AI projects into production environments
Proficient in modern ML frameworks (TensorFlow, PyTorch, HuggingFace, etc.) and cloud computing platforms (AWS, GCP, or Azure)
Strong programming skills in Python and familiarity with best engineering practices (CI/CD, testing, code review)
Demonstrated leadership in cross-disciplinary teams and ability to mentor scientists and engineers
Excellent communication skills and business acumen
Preferred
Ph.D. or Master's degree in Computer Science, Machine Learning, Statistics, Mathematics, or a related field is a plus
Benefits
Health insurance
401(k)
Company
Gusto
Gusto is an HR and payroll platform that simplifies complex tasks, empowering businesses to focus on what matters most.
1001-5000 employees
H1B Sponsorship
Gusto has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (49)
2024 (54)
2023 (19)
2022 (37)
2021 (24)
Funding
Current Stage
Late StageTotal Funding
$746.1MKey Investors
Friends & Family CapitalT. Rowe PriceAkkadian Ventures
2023-01-28Series Unknown
2022-05-12Series E· $55M
2021-08-10Series E· $175M
Leadership Team
Josh Reeves
Head of Gusto (CEO) and Co-Founder. Building Gusto for the Long Term.
Edward Kim
Co-founder and Head of Technology
Recent News
General Catalyst
2025-12-30
Digital Commerce 360
2025-12-20
2025-12-19
Company data provided by crunchbase