Apply on Employer Site

Konami Gaming, Inc. · 4 months ago

Software Support Engineer

United States

Full-time

Remote

Entry Level

1+ years exp

Konami Gaming, Inc. is a world leader in systems and game development, committed to innovation and excellence in the gaming industry. They are seeking a Software Support Engineer responsible for providing technical and customer support, troubleshooting issues, and developing software for Games R&D related systems.

Hotel

H1B Sponsor Likely

Responsibilities

Function as first point of contact when there is a customer or operator request, question, or issue

Providing technical and customer support to clients, customers, and operators

Troubleshooting Games R&D related systems, game, and user related issues

Escalating issues to appropriate team members after thorough research/testing is conducted/provided

Providing immediate assistance to common Games R&D related system, game, and user related issues

Maintains and updates customer relationship management and bug tracking systems

Updates and creates clear/concise technical documentation

Working non-business hours and holidays to provide immediate support to the customers and operators

Performing additional tasks or projects to improve overall productivity, efficiency, and level of service, as assigned

Develops and works on integrations on multiple platforms (e.g., server platforms, game platforms, etc.)

Develops and works on APIs for integrations and operator requirements/features

Develops and works on game related features, improvements, and frameworks

Develops and maintains installation, configuration procedures, development environments, and development tools

Develops, researches, and recommends platform, server, deployment, and virtualization tools (VirtualBox, VMware, Vagrant, Docker, AWS, etc.)

Always complies with the company’s regulatory guidelines and corporate policies

Maintains confidentiality regarding the company, products, and employee information

Performs other related duties as assigned

Qualification

Technical system supportGaming industry experienceCloud-based servers (AWS)Microsoft Office proficiencyIT systemNetworkingCommunication skillsDocumentation skills

Required

Pursuing or having a bachelor's degree from a four-year college or university (or higher degree) in a related field

Demonstrates basic industry knowledge relevant to the gaming industry, technical system support, IT knowledge, and other technical concepts

One year plus related experience with technical system/IT support

Ability to communicate professionally and efficiently, both verbal and written with all levels of the business

Must be able to obtain and maintain Gaming licensure(s)

Intermediate and above level understanding and usage of Microsoft Office products

Must be able to communicate professionally and efficiently (verbal and written) with all levels of the business

Must be able to obtain and retain gaming licensure

Must be available evenings, weekends, and holidays

Must be comfortable working in an area with limited working space for long hours with the ability to remain seated at computer terminal for extended periods of time

Extreme repetitive motion using keyboard, mouse, and telephone

Must be able to work at assigned location to enable direct communications and interactions with team members, management, and others as necessary, unless traveling for a business-related purpose

Ability to handle directives, assess situations, enter into dialogue and complete tasks

Must be able to communicate verbally and write clearly in English

Ability to work effectively and efficiently in a high-stress, fast-paced, and high-pressure environment while maintaining high standards of accuracy, paying attention to detail, and meeting assigned deadlines

Demonstrates high integrity, trust, and strict confidentiality

Ability to maintain excellent communication and a positive, respectful, and professional attitude and relationship with clients, employees, peers, co-workers, all levels of management, and all outside organizations conducting business or otherwise interacting with the company

Ability to always act autonomously while adhering to overall department and company policies and procedures

Preferred

IT system and networking experience

Gaming industry game/system/infrastructure experience

Physical server and cloud-based servers (e.g., AWS) deployment experience

Benefits

Competitive Wages

Great 401(k) plan with company match

Comprehensive health benefits package

Generous Company paid Holidays and Paid Time Off (PTO)

Tuition reimbursement program

Company

Konami Gaming, Inc.

Konami Gaming, Inc. designs and manufactures slot machines and casino management systems. It is a sub-organization of Konami.

Founded in 1997

Las Vegas, Nevada, USA

201-500 employees

https://www.konamigaming.com/

H1B Sponsorship

Konami Gaming, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (10)

2024 (17)

2023 (5)

2022 (7)

2021 (3)

2020 (3)