Apply on Employer Site

Marsh McLennan · 4 months ago

Senior Account Manager - Personal Lines Insurance

Van Nuys - Sepulveda

Full-time

Hybrid

Mid, Senior Level

$39K/yr - $83K/yr

2+ years exp

Marsh McLennan is a leading professional services firm providing insurance solutions. The Senior Account Manager on the Personal Lines team is responsible for delivering high-quality service to customers and managing various account-related tasks, including cross-selling and coordinating with Account Executives on strategic issues.

Financial ServicesProfessional ServicesService Industry

Responsibilities

Provide the highest quality service to customers and cross sell within the existing book of business

Be the day-to-day liaison between the insurance company (MIB) and designated accounts managed by Account Executives/Sr. Account Executives/Producers

Daily servicing of customers will include addressing various coverage issues, contract analysis, exposure analysis, issuing auto ID cards, handling all the inside service work associated with the client’s accounts, including all endorsement activity, routine coverage questions, problem solving, renewal control, preparation of formal proposals, checking and binding policies

Coordinate with and defer to the Account Executive/Sr. Account Executive/or Producer on strategic account issues and potential problems

Responsible for the successful fulfillment of Standard Operating Procedures and Guidelines (SOP’s)

Know the underwriting and rating procedure for all types of personal lines policies

Quote new business and renewal options to every client to include: Higher limits of liability, Higher deductible options, Earthquake coverage, Earthquake deductible buy back coverage, Flood coverage, Excess flood coverage, Increased mold coverage, Identity theft coverage, Umbrella or excess liability/excess uninsured/underinsured coverage, Employment practices liability/board of directors and officers coverage, Inland marine coverage, Guaranteed replacement cost, Equipment breakdown coverage, Enhanced auto coverages

Prepare proposals and applications, submit them to insured’s and carriers, obtain client’s signature and follow up to ensure timely responses, all in conjunction with AE or Producer

Prepare and provide to every client a Summary of Insurance once coverage is bound and in effect for new accounts

Immediately update Summary of Insurance for existing clients

Remarket accounts as directed and follow up with AE or Producer

Maintain agency EPIC files accurately and consistently documenting conversations in emails and other notes sent to clients, while adhering to all MIB electronic and EPIC procedures

Handle cancellations timely by checking carrier websites or NOC’s received via scan, fax or email, legally saving all accounts possible with adherence to E&O guidelines

Prepare and check policies based on SOP’s checklist to include preparing letters, invoicing, summaries of insurance, certificates, ID cards, evidence of insurance, binders, etc. Policies must be checked for accuracy and all applicable endorsements

Know and be up to date on the utilization of carrier websites, carrier communications, new coverage options and billing procedures

Qualification

Personal Lines InsuranceUnderwriting ProceduresProposal PreparationCalifornia Insurance LicenseMS Office SuiteClient CommunicationProblem SolvingAttention to Detail

Required

Know the underwriting and rating procedure for all types of personal lines policies

Prepare proposals and applications, submit them to insured's and carriers, obtain client's signature and follow up to ensure timely responses, all in conjunction with AE or Producer

Prepare and provide to every client a Summary of Insurance once coverage is bound and in effect for new accounts

Immediately update Summary of Insurance for existing clients

Remarket accounts as directed and follow up with AE or Producer

Maintain agency EPIC files accurately and consistently documenting conversations in emails and other notes sent to clients, while adhering to all MIB electronic and EPIC procedures

Handle cancellations timely by checking carrier websites or NOC's received via scan, fax or email, legally saving all accounts possible with adherence to E&O guidelines

Prepare and check policies based on SOP's checklist to include preparing letters, invoicing, summaries of insurance, certificates, ID cards, evidence of insurance, binders, etc. Policies must be checked for accuracy and all applicable endorsements

Know and be up to date on the utilization of carrier websites, carrier communications, new coverage options and billing procedures

Preferred

College Degree preferred (high school diploma is required)

Current California Department of Insurance License

2-4 years of experience

Proficient MS Office Suite (Word, Excel, Outlook)

Experience utilizing carrier websites to market and rate new and/or renewal business such as Safeco, Allied, Travelers, Chartis, ACE, Chubb, Fireman's Fund

Benefits

Generous time off

Tuition reimbursement and professional development opportunities

Charitable contribution match programs

Stock purchase opportunities

Health and welfare benefits

Tuition assistance

401K savings and other retirement programs

Employee assistance programs

Company

Marsh McLennan

Glassdoor4.0

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman.

Founded in 1871

New York, New York, USA

10001+ employees