Klaviyo · 2 days ago
Principal AI Architect
United States
Full-time
Remote
Lead/Staff
$176K/yr - $264K/yr
10+ years expKlaviyo is a company that empowers creators to own their destiny by making first-party data accessible and actionable. They are seeking a Principal AI Architect to define and execute the strategy for embedding artificial intelligence into their internal operations, infrastructure, and workforce experience, while collaborating across departments to enhance technology foundations.
AdvertisingAnalyticsE-CommerceMarketing AutomationSoftware
Responsibilities
Modernize Klaviyo’s IT foundation by identifying opportunities to embed AI across systems from observability and automation to identity and access frameworks and by implementing AIOps practices that increase reliability and performance
Build the foundation for an AI-native workforce by partnering with internal teams to safely deploy AI tools such as copilots, workflow automation, and intelligent chat interfaces that enhance employee productivity
Design and govern internal AI platforms, including model access layers, sandbox environments, and experimentation frameworks for secure, compliant use of generative AI
Establish architectural standards for AI integration across enterprise systems (CRM, ERP, HRIS, collaboration tools) while ensuring compliance, cost optimization, and alignment with business objectives
Define the AI adoption roadmap for IT and internal operations, creating frameworks for AI maturity, capability development, and operational readiness
Coach and evangelize AI literacy across technical and non-technical teams, helping stakeholders identify 'AI-ready' opportunities and fostering a culture of experimentation, safety, and scalability
Partner across departments — including Security, Engineering, and Data — to ensure AI-enabled systems meet organizational and regulatory requirements
Establish feedback loops and continuous improvement processes to measure AI impact and refine strategies for sustainability, performance, and business alignment
Qualification
Required
10+ years leading cross-functional technology transformations or systems architecture teams with a focus on AI, automation, or infrastructure modernization
Demonstrated success embedding AI into enterprise IT or SaaS environments, improving system reliability, scalability, and observability through AI and automation frameworks (AIOps, MLOps)
Proven ability to define and implement standards for AI access, usage, and observability, including model governance, data lineage, and compliance monitoring
Experience designing internal AI platforms, APIs, and integration frameworks that connect AI systems to core business platforms
Skilled in creating policies and controls for safe, ethical, and cost-optimized AI usage across distributed teams
Strong foundation in IT infrastructure, cloud architecture (AWS, GCP, or Azure), and data systems
Working knowledge of AI/ML concepts, generative AI frameworks, and API integration design
Familiarity with enterprise platforms such as Okta, Freshservice, Salesforce, or Workday, and how AI can augment these systems
Experience with automation and orchestration tools (DevOps, AIOps, or workflow automation platforms)
Track record of driving organizational change through technology transformation, including establishing frameworks for intake, prioritization, and execution of AI initiatives
Experience mentoring engineers and technical leads, fostering growth and accountability through feedback and continuous learning
Excellent communication skills with the ability to bridge technical depth and executive alignment
Preferred
Advanced experience with AI platform operations, MLOps pipelines, or internal AI development tooling
Background in systems design or DevOps engineering with exposure to AI or automation integration at scale
Familiarity with enterprise security and compliance frameworks related to AI model governance and data protection
Prior experience leading internal 'AI Center of Excellence' or equivalent transformation programs
Benefits
Participation in the company’s annual cash bonus plan
Variable compensation (OTE) for sales and customer success roles
Equity
Sign-on payments
Comprehensive range of health, welfare, and wellbeing benefits based on eligibility
Company
Klaviyo
Klaviyo is an automation and email platform designed to help grow businesses.
1001-5000 employees
H1B Sponsorship
Klaviyo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (47)
2024 (29)
2023 (24)
2022 (27)
2021 (21)
2020 (8)
Funding
Current Stage
Public CompanyTotal Funding
$1.35BKey Investors
ShopifySands Capital VenturesAccel
2025-08-13Post Ipo Secondary· $195.06M
2025-05-14Post Ipo Secondary· $372.95M
2023-09-20IPO
Leadership Team
Andrew Bialecki
CEO
Ed Hallen
Co-Founder, Chief Strategy Officer, Board Member
Recent News
Investing.com
2026-01-03
2025-12-17
2025-12-16
Company data provided by crunchbase