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LifeLong Medical Care · 4 months ago

Program Manager - Supportive Housing Program

Oakland, CA

Full-time

Onsite

Mid Level

$80K/yr - $90K/yr

3+ years exp

LifeLong Medical Care is a multi-site, Federally Qualified Health Center (FQHC) dedicated to providing innovative healthcare and social services. The SHP Manager will lead and oversee case management staff, ensuring alignment with Housing First principles while promoting housing stability and overall well-being for residents in permanent supportive housing.

Health Care

Responsibilities

Recruit, hire, onboard, train, and supervise case managers and support staff

Provide regular individual and group supervision, performance feedback, annual evaluations, and corrective or disciplinary action as necessary

Foster professional growth through coaching, mentoring, and ongoing professional development opportunities

Model trauma-informed, culturally responsive, and client-centered approaches in supervision and service delivery

Identify training needs and collaborate with leadership to develop professional development or training opportunities for staff

Oversee the client-case manager lifecycle at all assigned sites that includes outreach, intake, enrollment, ongoing engagement, transitions, and program exit

Ensure case management services reflect Housing First principles and support long-term housing stability

Lead regular case conferences and multidisciplinary team meetings to review client progress and care plans

Collaborate with behavioral health professionals assigned to the program to provide timely follow up to case managers regarding client behavioral concerns

Attend and participate in housing stability meetings with funders, developers, property managers, service coordinators, and other partner agencies

Coordinate and manage purchasing and equipment to support case management teams at assigned sites

Collaborate with property management and resident services staff to address lease compliance issues, behavioral concerns, and community-building activities, balancing client rights with building safety

Develop and implement program workflows, policies, and procedures that align with contractual, regulatory, and best practice standards

Ensure effective communication and collaboration across internal teams and external partners

Oversee program data entry, documentation, and support reporting in compliance with funding and organizational requirements

Monitor data quality, client outcomes, and program/staff performance metrics

Prepare and submit reports for internal leadership, funders, and community stakeholders as needed

Support staff with accurate and timely entry of service notes, assessments, and care plans

Develop and maintain relationships with outside agencies and community resources to promote program referrals and housing retention outcomes

Serve as key liaison between supportive housing staff, property management, residents services, and other community partners

Represent program in community meetings, coalitions, and trainings

Identify opportunities for program improvement and innovation; lead implementation of new initiatives to strengthen the quality of case management services

Respond to crises as needed, supporting staff with de-escalation, safety planning, and coordination of emergency services

Support staff wellness by connecting them to internal resources such as Employee Assistance, benefits assistance, and/or other community resources as appropriate

Uphold agency policies, ethical standards, and a commitment to equity, inclusion, and anti-racist practices in all aspects of the work

Perform other duties as assigned by leadership

Qualification

Housing First principlesTeam supervisionData systems proficiencyTrauma-informed careCommunity-based support experienceCommunication skillsProblem-solving skillsOrganizational skills

Required

High school diploma or GED

Minimum of 3 years of experience providing community-based support services for people experiencing homelessness or other special needs populations, especially those with mental health and substance use issues

At least 1 year of team supervision and management experience

Knowledge of Housing First, harm reduction, trauma-informed care, and evidence-based housing retention practices

Strong supervisory skills, including recruitment, training, coaching, evaluation, and performance management

Experience collaborating with property management, service providers, and multidisciplinary teams

Proficiency with data systems (HMIS, EHR, or similar) and Microsoft Office Suite

Excellent organizational, communication, and problem-solving skills

Access to reliable transportation with current license and insurance

Preferred

Bachelor's degree in a related field (Psychology, Public Health, Social Work, Human Services, etc.)

Lived experience of homelessness, incarceration, foster care, mental health services, substance use services or addiction, or as a close family member of someone who has this experience