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Gateway · 4 months ago

Senior Mortgage Servicing Operations Analyst

Jenks, OK

Full-time

Onsite

Senior Level

5+ years exp

Gateway First Bank is seeking a Senior Servicing Operations Analyst for their mortgage servicing team. This role involves creating complex metrics and reports, conducting performance analysis, and managing projects to improve servicing operations.

BankingFinanceFinancial Services

H1B Sponsor Likely

Responsibilities

Develops and maintains dashboards, metrics, and ad hoc reports using an exceptions-based methodology

Leads process to track data as needed to generate and automate specialized reports

Leads cross-functional projects and reporting initiatives with strong project management skills

Performs data analysis to identify discrepancies, analyze performance patterns, and develop performance analytics

Serves as a subject matter expert for purposes of diagnosing issues with system configuration and data

Monitors and troubleshoots servicing platform, servicing applications and servicing reports

Ensures servicing requirements are accurately documented based on reviews of servicing cases, documentation, and client/employee feedback

Coach and develop team to ensure timely delivery of projects

Escalates and monitors resolutions with servicing platform and external service providers as well as monitors regulatory system updates as needed

Monitors and reports vendor scorecard for servicing platform. Attend monthly vendor meetings with servicing platform company and mortgage servicing management

Implements and monitors vendor updates as needed for all mortgage servicing

Serves as lead developer in the creation and implementation of system processes

Works with both internal and external customers/vendors to establish processes and measurement protocols for future actions

Reviews current processes to improve efficiency and ensure compliance, making recommendations when needed

Exercises awareness regarding possible suspicious activity, money laundering or fraudulent behavior and reports any such incidents to the BSA department. Performs all job functions in compliance with all company policies and federal, state, and local laws and regulations as applicable to the position, including, but not limited to BSA/AML, OFAC and GLBA/privacy rules

Performs related responsibilities as required or assigned

Qualification

SQLPower BIScriptingJavaScriptData AnalysisBusiness Process StrategyRoot Cause AnalysisMS OfficeProject Management

Required

Advanced knowledge of SQL, Power BI, API, scripting, coding

Understanding of complex application data flows across multiple servicing departments and applications

Understanding of line of business objectives

Proficient in MS Office

Ability to read and restart simple job scheduling needs

Ability to write functional requirements including automation specs

Ability to perform root cause analysis to diagnose and remediate problems

Exemplifies the Gateway Values: Growth Oriented, Make a Difference, 'Get it Done' Attitude, Team Player, Do the Right Thing

Bachelor's degree in Business, Finance, Accounting or Mathematics or equivalent work-related experience

5 years of equivalent work-related experience

Preferred

Experience with JavaScript or other programming languages a plus

Experience working with and implementing software from external vendors a plus

Experience with Power BI or equivalent BI software a plus

Benefits

0 copay on brand name and generic meds

Company contribution to HSA

$600 wellness credit on premium per year

LegalShield & IDShield

Tuition Reimbursement

Nationwide Pet Insurance

Company

Gateway

Gateway, headquartered in Jenks, Oklahoma, is a leading financial institution that provides banking and mortgage services to individuals and businesses.

Founded in 2019

Jenks, Oklahoma, USA

1001-5000 employees

https://www.gatewayfirst.com/

H1B Sponsorship

Gateway has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2022 (1)

2021 (1)

2020 (4)