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The Lockwood Group · 4 months ago

Field Service Representative (FSR)

Augusta, GA

Full-time

Onsite

Mid Level

$80K/yr - $90K/yr

3+ years exp

The Lockwood Group is a Global Professional Services Provider focused on delivering Mission Readiness services to the Department of Defense and Federal Government. They are seeking a Field Service Representative to support Army customers by coordinating equipment shipments, leading fielding operations, and ensuring the functionality and security of tactical network systems.

Cyber SecurityMilitaryTraining

No H1B

Security Clearance Required

Responsibilities

Coordinate receipt, preparation, and timely shipment of CCE V2/V4 and SFF systems, ensuring on-time delivery to supported units

Lead New Equipment Fielding (NEF) and Total Package Fielding (TPF) operations in accordance with AR and DA PAM 700-142

Deliver, install, configure, repair, maintain, and test tactical network systems across multiple CONUS/OCONUS locations

Perform system diagnostics, troubleshoot hardware/software malfunctions, and implement corrective actions to restore full functionality

Install and manage Wi-Fi Security and SFF systems supporting enterprise wireless LAN and edge access networking environments

Enhance network security and reduce downtime by supporting multi-enclave operations (voice, video, and data)

Provision servers, create and validate test environments, and maintain physical and virtual infrastructure across 48+ systems

Manage virtualization environments, including physical/virtual storage, VDI, routers, switches, UPS, PDUs, and servers

Represent PM Tactical Network programs in fielding and modernization activities, ensuring seamless integration and operational readiness

Qualification

Tactical communicationsNetwork fielding supportSystem installationRepairVirtualization technologiesEnterprise networkingMulti-enclave operationsArmy fielding processesHands-on experience with CCE systemsProblem-solving skillsWork independently