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Griffin Hospital · 3 months ago

Director, Community & Engagement, Planetree

Derby, CT

Full-time

Onsite

Director/Executive

$110K/yr - $120K/yr

7+ years exp

Griffin Hospital is seeking a dynamic and collaborative leader for the role of Director, Community & Engagement at Planetree, a global non-profit organization focused on person-centered care. This position involves managing and activating community and engagement programs, overseeing membership initiatives, and ensuring effective collaboration across various teams to enhance healthcare experiences globally.

AssociationCommunitiesHealth Care

Responsibilities

Manage organizational and individual membership programs, including onboarding, benefits delivery and utilization tracking, member communications and events calendar (in partnership with Marketing), program evaluation, and improvement

Lead and grow the engagement of the following Planetree communities, including developing and maintaining inclusive community engagement plans, applying inclusive engagement strategies that ensure accessibility and relevance for community members across regions and professional roles: Global Patient & Family Partnership Council (PFPC), Fellows in Person-Centered Care (FPCC), Phased implementation starting in FY26: Regional Advisory Boards, Regional PFPCs, Global Consulting Network

Select topics, recruit and prepare speakers, and coordinate with Marketing for promotion and registration of public and members-only webinars

Select topics, secure speakers, and coordinate with Marketing for promotion of Planetree’s Humanizing Healthcare podcast in partnership with Fidelum Health

Launch and manage Planetree's Member Connections program, working with the Consulting team to ensure all member organizations are paired with a mentor organization for peer learning

Lead the design and delivery of Annual Member Day and Virtual Office Hours, ensuring high participation, diversity of perspectives, and alignment with member priorities

Ensure all programs and materials meet accessibility standards (e.g., captioning, alt text) and accommodate global participation (e.g., time-zone rotation, recordings, translated materials where feasible)

Evaluate the impact of engagement programs with metrics such as participation rates, satisfaction scores, and contribution to member retention

Oversee curation and management of resources on the Planetree Hub, ensuring materials are up-to-date, relevant, and aligned with the Planetree PCC Framework

Collaborate with the Consulting, Certification, and Marketing teams to integrate new tools, case studies, and thought leadership into the Hub

Manage and grow Planetree’s online communities (including those supporting Planetree Communities of Practice, above): Create and moderate discussion spaces, post content, answer questions, send reminders, and share thought leadership

Track and analyze engagement analytics to inform continuous improvement

Partner with the Vice President, Engagement, and others to develop and manage budgets for community and engagement programs

Work with Director, Education & Product Development, to ensure engagement programs align with the Planetree Product Portfolio and Roadmap

Work with the Marketing team to ensure consistent branding and messaging for all engagement activities

Work with the Consulting and Certification teams to ensure that resources and programming support member success in PCC implementation and Certification

Build and maintain relationships with external Faculty, clients, and partners to enhance content and expand reach

Contribute to annual team operational plan aligned to Planetree’s strategic plan and roadmap

Work internally as a collaborative team member to meet the goals of Planetree

Contribute to Planetree’s organizational learning by bringing field experiences to drive innovation

Complete mandatory training as required

Practice and uphold the Planetree Mission, Vision, and Values

Qualification

Program managementCommunity engagementCultural humilityStrategic communicationsBudget managementOnline community engagementEvent managementMicrosoft 365SalesforceAdditional languagesEnglish proficiencyInterpersonal communicationTeam collaborationProblem-solving

Required

Cover Letter Required

Bachelor's degree required

7–10 years of progressively responsible experience in program management, community engagement, or member relations, preferably in healthcare, nonprofit, or membership organizations

At least 3 years in a leadership capacity with accountability for budgets and strategic decision-making

Experience working with cross-cultural, geographically dispersed teams

Proven ability to design, deliver, and evaluate high-quality virtual and in-person events

Demonstrated success building and managing professional communities, member programs, or networks

Strong cultural humility and ability to engage with diverse stakeholders across geographies

Skilled at strategic communications, content curation, and online community engagement

Competence in budgeting, project management, and partnership development

Excellent written, verbal, and interpersonal communication skills

Strategic thinker with ability to translate vision into implementation; proactive and solutions-oriented

Proficiency with Microsoft 365, Salesforce (CRM/Experience Cloud/Surveys), learning management systems, online community platforms, and video conferencing (Zoom/Teams)

Familiarity with project management tools (e.g., Jira) and emerging digital engagement/AI tools

English proficiency required