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The Salvation Army · 4 months ago

Social Care Network Coordinator

Rome, NY

Full-time

Onsite

New Grad, Entry Level

The Salvation Army is seeking compassionate individuals for the role of Social Care Network Coordinator. This position involves managing care coordination and program responsibilities, serving as a point of contact for Medicaid members, and developing social care plans in collaboration with community agencies.

CharityNon ProfitRehabilitation

Responsibilities

Manage incoming referrals for enhanced HRSN services to ensure successful and timely connections are made for community members. Ensure referrals are acted upon by HRSN service providers within required timeframes and redirect to support service connection

Serve as an internal SCN Care Manager for The Salvation Army, processing clients for Level 1 and Level 2 services. Conduct and document outreach to Members in alignment with required frequency, modality, and timeframe

Maintain caseload levels to sustain position through SCN billable activities within 3 months

Conduct HRSN screening using the Accountable Health Communities (AHC) screening tool to assess member HRSNs. Manage Member consent and attestation as required throughout the screening, assessment, and care management process

Conduct eligibility assessments and refer Members to eligible programs and services, including enhanced HRSN services and/or existing federal, state, and local resources

Develop social care plans that include a summary of Member needs, eligibility, and services to which they are referred. Update the service plan throughout engagement

Document progress notes and action taken with each referral and service provision

Provide accurate and complete data entry consistently via the SCN client database platform

Complete data entry to the Community Services database, track grant funding in the fund manager module, run reports as needed, etc

Complete all initial and ongoing training as required for SCN

The incumbent will participate in professional development training as requested

Represent The Salvation Army at SCN and other community meetings as appropriate or assigned; attend staff meetings conducted by The Salvation Army

Adhere to Policies and Procedures of The Salvation Army

Effectively communicate with Corps leadership team and other program staff

Provide service delivery support to other program staff and volunteers as needed and time permitting, maintaining program priorities

Communicate regularly with Divisional Headquarters Social Services team to discuss program progress, solve problems, share detailed feedback on successes and challenges of the project, and continually look for opportunities to enhance the community member experience

Regularly use data and data tools to report patterns and trends to the management team

Complete all initial and ongoing training courses as required for SCN and Salvation Army; participate in annual professional development training

Represent The Salvation Army at SCN and other community meetings as appropriate or assigned; attend staff meetings conducted by The Salvation Army

Adhere to Policies and Procedures of The Salvation Army

Qualification

Care ManagementSocial Care PlanningData EntryCommunication SkillsOrganizational SkillsEmpathyDependabilityMicrosoft OfficeFlexibilityCritical Thinking

Required

Strong communications skills (both written and verbal), positive attitude, initiative, flexibility, and dependability required

High level of confidentiality and discretion, good judgment, and critical/proactive thinking are essential

Self-motivated to advance work, solution-focused, seeking input from others

Able to maintain patience and a professional demeanor when dealing with a diverse community of clients, colleagues, volunteers, and community members

Must demonstrate empathy and compassion through action and speech

Good organizational skills and attention to detail

Possess strong computer skills, including Microsoft Word, Outlook, Teams, and Excel, and the capacity to develop effective skills with other software (social service databases, etc.)

Ability to work effectively and independently, using sound judgment

A valid driver's license that meets The Salvation Army insurance requirements