Cummins-Wagner Co., Inc. · 4 months ago
Customer Service Representative/CSR
Rockland, MA
Full-time
Onsite
New Grad, Entry Level
$25/hr - $30/hrCummins-Wagner Co Inc is a 100% Employee-Owned company and a leader in the distribution of industrial and mechanical equipment. They are seeking a Customer Service Representative who will provide direct support to customers and the Sales Department, focusing on quotation preparation, order entry, data tracking/reporting, and various other administrative functions.
HardwareIndustrialManufacturingMechanical EngineeringWholesale
Responsibilities
Timely and accurate parts identification, quotation, and entry of parts to customers using internal and external business systems
Accurately prepare and process sales quotations, purchase orders, and invoices
Coordinate with suppliers and manufacturers to gather product information, pricing, and availability
Maintain and update customer records within our CRM system for accurate record-keeping
Perform order entry and manage credit memos and RMAs
Work with manufacturers to expedite orders as needed
Support the sales team with order tracking, delivery schedules, and follow-up on customer requests
Provide product information, technical support, and recommendations to customers
Collaborate with marketing to develop sales materials and promotional campaigns
Address and resolve customer concerns to ensure a positive experience
Assist with other administrative tasks to support sales and service departments
Additional tasks as assigned by management
Perform all other duties as assigned
Qualification
Required
Possesses superior communication and organizational skills
Exhibit goal-oriented behaviors and time management principles
Apply extensive attention to detail to all tasks
Exude a customer-focused attitude
Have the ability to resolve problems as they arise
Experience and proficiency using Windows-based programs
Possess a High School Diploma or equivalent
Must be able to pass background and reference checks, as well as a drug test
Benefits
Employee Stock Ownership Program
Bonus Program
Tuition and Certification Fee Assistance
401k Match
Flexible Spending Account
Comprehensive Health Insurance
Life Insurance
Short & Long-Term Disability Insurance
Company
Cummins-Wagner Co., Inc.
Founded in 1960 by “Charlie” Cummins and “Chub” Wagner, Cummins-Wagner serves Maryland, Virginia, Washington DC, Delaware, West Virginia, and Pennsylvania with leading brands of compressors, pumps, and heat transfer equipment, offering system design, assembly, and aftermarket service and repair.
Founded in 1960
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase