Charter Manufacturing · 20 hours ago
Technical Services Engineer
Mequon, WI
Full-time
Hybrid
Mid, Senior Level
5+ years expCharter Manufacturing is a fourth-generation family-owned business striving for growth and excellence. They are seeking a Technical Services Engineer to collaborate with customers on metallurgical specifications, optimize processes, and lead new product development initiatives in steel manufacturing.
ManufacturingMining
No H1B
Hiring Manager
Patty Fortune
Responsibilities
Manage customer claims and address field concerns
Interpret specifications to recommend suitable Charter products
Assess feasibility of customer requirements and manage expectations
Recommend process improvements for both customer and internal manufacturing
Develop strong technical relationships to resolve issues collaboratively
Resource / Subject Matter expert for cold-heading and cold-forming
Act as a technical resource for Inside and Outside Sales
Coordinate technical meetings between customers and internal teams
Communicate significant technical issues across all business levels
Leverage internal technical resources to meet customer needs
Lead or support New Product Development initiatives with customers
Influence and suggest enhancements to customer processes
Participate in industry and association events to promote Charter’s products
Follow Environmental, Quality, and Safety Management System procedures
Meet essential job requirements with or without reasonable accommodation
Qualification
Required
Bachelor's degree in Engineering or related field
2+ years of customer-facing technical experience
5+ years in manufacturing including cold-heading / cold-forming
Strong grasp of steel manufacturing processes and specifications
Excellent communication and interpersonal skills
Ability to interpret and evaluate customer technical requirements
Skilled in influencing and coaching across teams to drive results
Comfortable with up to 50% travel
Applicants must be authorized to work for any employer in the U.S. Charter Manufacturing is unable to sponsor for employment visas at this time
Preferred
Master's Degree in Business Administration, Physical Sciences, Engineering, or related advanced degree
Experience in a related market as a customer or a supplier of steel products
Experience in strategic planning
Experience managing within a highly documented manufacturing quality system
Supervisory or managerial experience in a technical discipline
Experience with QS9000, ISO9000, and/or TS16949 quality systems
Company
Charter Manufacturing
Charter Manufacturing is a mining & metals company that provides steel and iron products.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
John W. Mellowes
CEO
Tom Marry
President and COO
Recent News
2023-03-10
BizTimes - Milwaukee Business News
2023-01-05
Company data provided by crunchbase