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Enara Health · 4 months ago

Senior Regional Clinic Success Manager

California

Full-time

Hybrid

Mid, Senior Level

$90K/yr - $115K/yr

Enara Health is a pioneering obesity and medical weight loss start-up based in Silicon Valley, focused on providing personalized treatment plans through innovative technology. The Regional Clinic Success Manager will drive strategic growth and operational excellence, managing partner relationships and overseeing operational teams to enhance clinic performance and patient care.

AppsFitnessHealth CareMedical

Responsibilities

Craft and execute regional growth strategies in partnership with clinic owners and managers, identifying expansion opportunities and developing customized approaches for each market

Conduct strategic partner meetings through periodic onsite visits to strengthen relationships with clinic owners and managers, assess operational health, and align on growth initiatives

Proactively identify and develop new partnership opportunities within assigned regions through market analysis, relationship building, and strategic prospecting

Lead partnership expansion initiatives including new service line introductions, market penetration strategies, and collaborative growth planning with clinic leadership

Own comprehensive regional performance metrics including conversion rates, lead volume, member engagement, operational efficiency, and revenue targets across all assigned partner sites

Conduct monthly partner health assessments through data analysis and onsite evaluations, identifying performance trends, growth opportunities, and potential operational challenges

Drive cross-departmental accountability by tracking partnership-related KPIs and leading structured review processes with Operations, Growth, Product, Marketing, and Clinical teams

Lead strategic performance reviews with partners, presenting actionable insights, growth recommendations, and collaborative solutions for optimization

Manage and develop onsite agents across assigned regions, providing guidance, training, and performance oversight for both member-facing and clinic-facing operations

Ensure consistent member experience standards across all regional partner sites through regular quality assessments, process optimization, and staff development

Coordinate escalation resolution for complex operational issues, working collaboratively across internal teams to implement timely and effective solutions

Implement and optimize operational processes and best practices based on regional performance data and partner feedback

Serve as primary regional liaison maintaining strong communication channels with clinic owners, managers, and key stakeholders while ensuring rapid issue resolution

Analyze market trends and competitive landscape to inform strategic decision-making and identify emerging opportunities for partnership growth

Deliver comprehensive monthly reports to leadership covering regional performance metrics, market insights, partnership health, and strategic growth recommendations

Facilitate transparent feedback loops between partners and internal teams to drive continuous improvement and innovation

Lead strategic initiatives including partner dashboard development, process optimization projects, and regional expansion planning

Coordinate with multiple departments to ensure seamless partnership deliverables, from clinical program implementation to marketing campaign execution

Drive regional communication strategies including partner newsletters, event coordination, and growth initiative announcements

Champion partner advocacy within internal teams, ensuring partner needs and feedback inform product development and operational improvements

Qualification

Strategic partnership developmentData-driven decision makingCross-functional collaborationHealthcare industry experienceLeadershipTeam managementSolutions-oriented approachMarket analysisOperational excellenceRelationship building

Required

Strategic mindset with tactical execution capabilities - ability to develop comprehensive growth strategies while managing day-to-day operational excellence

Exceptional relationship building skills - natural ability to connect with clinic owners and managers, building trust-based partnerships through authentic engagement

Solutions-oriented approach - demonstrates calm, methodical problem-solving abilities with a focus on collaborative resolution rather than reactive responses

Strong leadership and team management experience - proven ability to guide, develop, and motivate both internal teams and external partners

Comfort with periodic onsite visits - willingness to travel as needed to build strong relationships with partners and assess operational health

Cross-functional collaboration expertise - experience working effectively across multiple departments and stakeholder groups to achieve shared objectives

Data-driven decision making - ability to analyze performance metrics, identify trends, and translate insights into actionable strategies