Bally's Interactive · 3 days ago
Customer Service Representative (Night Shift)
Jersey City, NJ
Full-time
Hybrid
Entry Level
$46K/yr - $46K/yr
1+ years expBally's Interactive is redefining the future of entertainment by powering one of the world’s most dynamic entertainment ecosystems. They are seeking a Customer Service Representative to provide exceptional service to customers, addressing their needs and resolving inquiries through various communication channels. The role requires active listening, problem-solving skills, and a commitment to delivering a positive customer experience.
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Responsibilities
Understanding and addressing their needs, complaints, or other issues with products or services
Responding efficiently and accurately to contacts, explaining all possible solutions courteously and professionally
Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients
Utilizing software, databases, scripts, and tools appropriately
Understand and strive to comply or exceed call center metrics while providing excellent customer service
Being a part of and actively participating in all training, coaching and any other learning opportunities to expand knowledge of the company, products, and position
Adhering to all company policies and procedures
Qualification
Required
High School Diploma or equivalent
Exceptional Customer Service Skills
1+ Years of Customer Service Experience (Contact Center or Retail)
Troubleshooting technical skills a plus
Great communication skills, both verbal and written
Proficiency with computers, especially our CRM and tools
Proficiency with computer systems including basic troubleshooting and multiple platforms/operating systems
Have passion for creating amazing customer experiences
Understand how to balance quality vs. quantity
Have growth/learning mindset to help manage change
Demonstrate excellent thinking and problem-solving skills
Able to sit for extended periods
Able to work on a computer with repetitive hand and wrist movement
Have exceptional attention to details
Preferred
Demonstrate fluency in both English and Spanish
Knowledge of any of the following a plus: iCasino and Online Sports Betting
Benefits
Medical, dental and vision plan options
401(k) matching for long-term wins
Monthly socials and team building events
Home office allowance to level up your remote set up
Work-from-anywhere month (yes, really!)
Downtown office with snacks, games and unbeatable energy
Company
Bally's Interactive
Bally’s Interactive is the digital arm of one of the world’s leading entertainment providers, with tens of millions of players across the globe and an unmatched ecosystem of products spanning across sports betting, iGaming and free-to-play.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Brian Sternberg
Director Of Partnerships
Company data provided by crunchbase