Saviynt · 4 months ago
Support Account Manager - Japan
United States
Full-time
Remote
Mid LevelSaviynt is a company that focuses on optimizing customer support experiences, and they are seeking a Support Account Manager (SAM) to serve as a trusted advisor for key accounts. The SAM will resolve issues, manage customer relationships, and ensure customers maximize the value of Saviynt's platform.
Artificial Intelligence (AI)Cloud Data ServicesCyber SecurityEnterprise Software
Responsibilities
Help customers resolve issues, including case and escalation management, root-cause analysis, and special projects
Provide reports on the health of the customer's instance
Identify upgrade needs, create upgrade plans, and assist with upgrade planning
Act as an escalation point for customer-submitted cases and requests
Establish and maintain strong relationships with key accounts. Act as the primary contact for customers’ inquiries, providing timely and effective solutions
Address and resolve customer issues by coordinating with various departments. This includes diagnosing problems, implementing solutions, and ensuring issues are resolved to the customer's satisfaction
Guide new customers through the onboarding process, ensuring they understand how to use the company’s products or services effectively
Monitor and track customer support metrics to identify trends, areas for improvement, and potential issues. Utilize this data to enhance service delivery
Work closely with other departments such as sales, product development, and engineering to address customer needs and improve product offerings
Manage customer accounts by keeping detailed records of interactions, support tickets, and resolutions to ensure continuity and personalized service
Gather and analyze customer feedback to identify areas for improvement in products or services. Report findings to relevant departments to facilitate enhancements
Anticipate customer needs and proactively reach out to offer assistance, updates, or new features that may benefit the customer
Maintain accurate records of customer interactions and support activities. Generate reports to provide insights into customer satisfaction and support team performance
Qualification
Required
Strong verbal and written communication skills in both Japanese and English
Ability to diagnose and resolve issues efficiently and creatively
Excellent organizational skills to manage multiple accounts and priorities simultaneously
A commitment to delivering exceptional customer service and fostering positive relationships
Ability to analyze customer feedback and performance metrics to identify trends and areas for improvement
Flexibility to adapt to changing customer needs and dynamic work environments
Capability to work well with cross-functional teams to resolve issues and improve customer satisfaction
Understanding customer frustrations and addressing them with patience and sensitivity
Bachelor's degree in computer science, Information Systems, Cybersecurity, or a related field (or equivalent work experience)
Preferred
Relevant industry certifications (CISSP, CISM, CISA, or IAM-related certifications)
Company
Saviynt
Saviynt offers an AI-based identity security platform that secures and governs all types of identities across digital ecosystems.
Founded in 2010
1001-5000 employees
H1B Sponsorship
Saviynt has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (71)
2024 (75)
2023 (31)
2022 (86)
2021 (81)
2020 (45)
Funding
Current Stage
Late StageTotal Funding
$1.07BKey Investors
Kohlberg Kravis RobertsCarrick Capital Partners
2025-12-09Series B· $700M
2023-01-31Debt Financing· $205M
2021-09-20Private Equity· $130M
Leadership Team
Amit Saha
Co-Founder and Chief Growth Officer
Sandipto Banerjee
Senior Vice President, Products
Recent News
crnasia.com
2026-01-12
2026-01-08
2026-01-07
Company data provided by crunchbase