Applied Materials Europe · 4 months ago
Director IT , Sales and ECommerce Management
Santa Clara,CA
Full-time
Onsite
Director/Executive
$189K/yr - $260K/yr
10+ years expApplied Materials is a global leader in materials engineering solutions used to produce advanced display and semiconductor chips. The Director of IT, Sales Management and ECommerce will lead the strategic execution of enterprise Sales and Ecommerce platforms, focusing on enhancing the digital customer experience and managing applications involved in customer interactions and Sales processes.
Semiconductors
Responsibilities
Define and execute the IT roadmap for after market Sales Transformations aligned with business growth and digital transformation goals
Serve as the strategic interface with business units for the purpose of technology strategy development, roadmap development, solution discovery, service management, and project portfolio management
Develop and maintain relationships with strategic solution providers to keep abreast of industry technology trends and developments
Collaborate with strategic partners, to identify, evaluate and recommend new business process and business application solutions to address emerging business needs, and develop product and project road maps
Serves as subject matter expert and manages personnel performing the build, test and deployment of complex business application solutions. Ensures these solutions are technically sound, cost effective and adhere to accepted industry best practices
Plans and manages personnel to deliver project and support service in area of responsibility within allocated budget. Develops project, service and cost center budgets. Ensure timely renewal of maintenance and subscription contracts
Plan and manage large, highly complex cross functional projects to ensure effective and efficient execution in line with guardrails of scope, timeline, budget and quality. Directs project managers managing medium to large scale projects
Qualification
Required
10-15 years of experience in senior IT leadership roles, with 5+ years in Sales Management for Service/Maintenance and Parts/Products, Global Contact Center and ecommerce on digital platforms
Working experience & knowledge in the after market Sales & Service activities of discrete product manufacturing global companies such as Opportunity, Quotations, Pricing of Service and Parts, Contract management, Customer interaction portals, self-service transactions (Order Management Quotes & Sales Orders), Part repair workflows, B2B and Sales automation processes
Implementation experience for a Quote to Cash process using SAP S/4HANA, SAP ERP, SAP CPQ, SAP Commerce Cloud, SAP Sales/Service Cloud V2 is desired
Must have 3-5 years of experience as a manager of employees
Excellent communication, leadership, strategic thinking and stakeholder management skills
Negotiates and influences the opinions of others at the senior executive level and in external organizations
Acts as a trusted business partner who understands the customer's business objectives
Strong vendor management and stakeholder engagement skills
Ability to work effectively in a fast-paced, dynamic and global environment
To succeed, the role requires a high capacity for complexity and a strong ability to understand business needs
Bachelor's or Master's degree in Computer Science, Information Systems, or related field
Benefits
Comprehensive benefits package
Participation in a bonus and a stock award program
Company
Applied Materials Europe
Applied Materials is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world.
Hoofddorp, NL
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase