Gainsight · 3 hours ago
Senior Product Manager
United States
Full-time
Remote
Mid, Senior Level
$227K/yr - $257K/yr
3+ years expGainsight is an AI-powered retention engine behind the world’s most customer-centric companies, seeking a full-time Senior Product Manager to join their Product team. The role involves shaping Gainsight's new Atlas suite by delivering AI-powered autonomous agents and requires strong skills in product strategy, execution, and cross-functional collaboration.
AnalyticsInformation TechnologySaaSSoftware
Responsibilities
Own the agent roadmap. Frame the product vision, turn ambiguous problems into hypotheses and MVPs, and maintain a clear, data-backed backlog that ladders to Atlas and Gainsight OKRs
Partner with customers. Conduct discovery with Sales, CS, and Professional Services leaders to deeply understand workflows, pricing sensitivities, and success criteria after the deal closes. Validate solutions via rapid prototypes and live pilots
Drive execution with engineering & design. Write crisp PRDs / specs, craft prompts, and iterate quickly with LLMs and tools like Lovable, Cursor, etc. Facilitate sprint rituals and unblock the team
Measure & iterate. Define success metrics, set up analytics, and run A/B tests to optimize agent performance, usability, and commercial impact
Evangelize & enable. Train Sales and CS on positioning and pricing, craft release notes and demos, and present progress to exec sponsors and enterprise customers
This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business
Qualification
Required
3–5 + years of SaaS PM experience shipping production-grade products (ideally AI/ML-driven) with meaningful user adoption
Ability to speak enterprise post-sales fluently. You've built or sold tools for Customer Success, Renewals, Professional Services, or adjacent revenue teams, and know their KPIs and pain points
Prototype with AI daily. You're comfortable prompting GPT-4o, chaining calls, evaluating models vs. RAG pipelines, and hacking quick demos in Python/TypeScript or no-code tools
Experience of making data your co-pilot. You interrogate Snowflake or BigQuery, run funnel analyses, and translate insights into product bets
Communicating like a founder. Whether writing a one-pager, running a customer call, or debating trade-offs with engineers, you clarify the 'why,' inspire action, and welcome feedback
Thriving in ambiguity. Deadlines excite you, hats are interchangeable, and 'good enough this week' beats 'perfect next quarter.'
Preferred
Prior software engineering, data-science, or agentic-framework (LangChain, AutoGen, CrewAI, etc.) experience
Exposure to pricing & packaging for consumption-based or value-based SaaS models
Track record co-developing products with large enterprises or strategic design partners
Benefits
Comprehensive benefits package including fully covered medical premiums (employee-only)
Flexible PTO
401(k) plan
Dental and vision coverage
Remote work options
$10,000 lifetime fertility stipend
Access to coworking spaces around the globe
Dedicated Recharge Holidays - one long weekend each quarter to relax and reset
Company
Gainsight
Gainsight is a technology company that offers a range of software for optimizing the customer experience and improving product analytics.
1001-5000 employees
H1B Sponsorship
Gainsight has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
2023 (1)
2022 (2)
2021 (5)
2020 (8)
Funding
Current Stage
Late StageTotal Funding
$156.25MKey Investors
Lightspeed Venture PartnersInsight PartnersBessemer Venture Partners
2020-11-30Acquired
2017-05-09Series E· $52M
2015-11-12Series D· $50M
Leadership Team
Nick Mehta
Board of Directors and Special Advisor to the CEO
Mickey Alon
CTO and Founder of Gainsight PX
Recent News
2026-01-13
Morningstar.com
2025-11-03
Company data provided by crunchbase