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Alaska Communications · 3 days ago

SMB Client Account Manager (Future Opportunity)

Anchorage, AK

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Alaska Communications is dedicated to putting their team first and maintaining a customer-focused approach. They are seeking a Client Account Manager to work with their Small-Medium Business Sales team, focusing on retaining and growing the customer base through outside sales and relationship building.

ConsultingPublic RelationsTelecommunications

Responsibilities

Meets or exceeds sales goals by assessing current customer needs, strategically identifying Alaska Communications solutions, and closing sales

Conducts face-to-face visits with customers to develop relationships and expand revenue sources

This position is expected to spend at least 60% of their work week off-site with customers in face-to-face meetings, and prospecting for new customer acquisition

Performs account reviews with customers to ensure contracts and account information are up to date and accurate while prospecting for additional sales opportunities

Prepares sales documentation, activity reports and forecasts, as required

Receives and works sales leads from customer call center and website through to their closing

Maintains an ongoing relationship with accounts to ensure positive customer experiences and maximize sales opportunities

Develops and maintains collaborative relationships with internal stakeholders. Takes initiative to improve processes that will enhance customer satisfaction and/or increase company profitably

Performs other duties as assigned and completes projects not specified in this job description

Qualification

Sales AbilityTechnical AptitudeCustomer FocusedBusiness AcumenMicrosoft Office SuiteRelationship BuildingAccountabilityCommunications skills

Required

Customer Focused – Think and act in ways that put our customers first and make them promoters of our products and services

Accountability - Ability to accept responsibility and account for their actions

Sales Ability - Ability to uncover customer business needs and use effective communication skills to direct them to unique ACS solutions

Relationship Building - Ability to effectively build relationships with customers and co-workers

Technical Aptitude - Ability to quickly learn and use complex systems and applications

Business Acumen – Ability to communicate with a high degree of professionalism (written/verbal), effective at decision making, able to forecast sales accurately and analyze financial information

Communications skills – Ability to communicate (written/verbal/aural) with a high degree of professionalism

Associate degree or Bachelor's degree in business administration, marketing, information technology or other closely related fields. Alternate education and training may be substituted for the degree requirement on a year for year basis

Two (2) years of experience in a quota carrying sales environment to include selling products/services to small and medium business customers. Alternate experience and education may be substituted for the requirement on a year for year basis

Demonstrated proficiency working with the Microsoft Office suite, to include Word, Excel, PowerPoint, and Outlook

Valid driver's license is required