NEOGOV · 4 months ago
IT CRM Administrator
Spartanburg County, SC
Full-time
Hybrid
Mid, Senior Level
$50K/yr - $70K/yr
5+ years expNEOGOV is seeking an IT CRM Administrator to maintain and optimize the Salesforce Education Cloud and Marketing Cloud platforms for Spartanburg Community College. The role involves ensuring system security, providing user support and training, and collaborating with stakeholders to enhance system efficiency and effectiveness.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
The IT CRM System Administrator is responsible for maintaining, configuring, and optimizing the Salesforce Education Cloud and Marketing Cloud platforms to support institutional business processes and user needs
Under the supervision of Data & Security Manager, this role ensures system security, data integrity, and performance, while providing technical support, user training, and documentation
Collaborates with stakeholders across campus to improve system efficiency, automate workflows, manage licensing, and oversee system configurations
Additionally, the role leads strategic and operational improvements through requirement gathering, development, acceptance testing, rollout, and ongoing support and maintenance
Sets up and configures applications, builds customized dashboards and actionable reports, manages data, and resolves user issues to enhance institutional effectiveness
Salesforce & CRM Platform Administration - Configures and administers the Salesforce Education Cloud and Marketing Cloud platforms to support institutional projects and operations
Manages user accounts, roles, profiles, permissions, and data access to ensure a secure and efficient system
Stays current on new features and releases and share knowledge with end users
User Support, Training & Communication - Provides technical support and serves as the first point of contact between SCC users and vendors
Conducts user training, creates documentation, and communicates system changes to ensure prompt and effective service and user satisfaction
System Monitoring, Security & Troubleshooting - Monitors system performance and stability
Identifies, diagnoses, and resolves errors, bugs, and data anomalies
Configures and manages permissions, security settings, and accesses controls to ensure compliance and data protection
System Customization & Automation - Designs and implements creative, feasible solutions using flows, workflows, process builder, validation rules, and page layouts
Tests custom Salesforce solutions to ensure functionality and efficiency
Data Management & Reporting - Performs data imports/exports, de-duplication, validation, and database diagnostics
Builds customized dashboards and actionable reports in collaboration with campus departments to support business requirements
Qualification
Required
A high school diploma and work experience in systems development and maintenance, technical support, or the support of database management systems
A bachelor's degree in a related field may be substituted for the required experience
Preferred
Bachelor's degree in a related area and five years experience in Salesforce administration, configuration and support
Experience with the Ellucian Colleague ERP
Experience in Higher Education
Benefits
Health and dental insurance
Retirement and savings plan options
Paid vacation and sick leave
Telecommuting and flexible work schedules
Dental
Vision
Term life insurance
Long term disability
Flexible spending accounts for health and child care expenses
Retirement plan options
Defined benefit and defined contribution plans
South Carolina Deferred Compensation Program
Tuition assistance
Holiday, annual and sick leave
Discounts on purchases, travel and more
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase