Zillow · 2 days ago
Manager, Trailing Documents
Irvine, CA
Full-time
Onsite
Mid, Senior Level
$89K/yr - $143K/yr
5+ years expZillow is a leading real estate platform in the U.S., dedicated to providing exceptional service in the mortgage lending process. As the Manager of Trailing Documents, you will lead a team to ensure the efficient delivery of final mortgage documents while maintaining compliance with regulatory standards and fostering collaboration across teams.
MarketplaceOnline PortalsPropTechReal Estate
Responsibilities
Provide leadership, direction, and performance management to a team responsible for obtaining, reviewing, tracking, and delivering trailing documents, including recorded documents, final title policies, and mortgage insurance certificates
Develop and execute strategies to optimize team performance, streamline workflows, and enhance operational efficiency in alignment with organizational goals
Oversee resource planning, workload allocation, and prioritization to ensure service level agreements (SLAs) and key performance indicators (KPIs) are consistently met or exceeded
Monitor and ensure compliance with investor, agency, and regulatory requirements related to final documents, proactively identifying and mitigating operational risks
Foster cross-functional collaboration with internal teams (Closing, Post-Closing, Servicing) and external partners (title companies, county recorders, investors) to resolve document deficiencies and exceptions
Track and report on key performance indicators (KPIs), including document delivery timelines, defect rates, and productivity
Analyze data and trends to identify process gaps, implement best practices, and drive continuous improvement initiatives
Maintain up-to-date knowledge of industry regulations, investor guidelines, and best practices related to mortgage documentation
Lead the team through change management, ensuring adoption of new processes, technologies, and regulatory requirements
Manage escalations and complex issues, providing guidance and solutions to team members and stakeholders
Support internal and external audits, quality control reviews, and regulatory examinations by providing documentation and responding to findings
Recruit, onboard, develop, and retain talent, fostering a high-performance culture of accountability, engagement, and professional growth
Communicate team performance, risks, and opportunities to senior leadership, providing recommendations for process or policy enhancements
Qualification
Required
5+ years of experience in mortgage operations, with at least 2 years in a supervisory or management role
In-depth knowledge of mortgage closing, post-closing, and final document processes
Familiarity with investor and agency guidelines related to lien position, mortgage insurance requirements and processes, and trailing documentation (Fannie Mae, Freddie Mac, FHA, VA, etc.)
Strong understanding of regulatory requirements impacting mortgage documentation
Experience working with loan origination systems (LOS) and document management platforms
Demonstrated experience creating, documenting, and maintaining operational processes and procedures
Proven ability to drive process improvement, manage change, and deliver results in a dynamic environment
Ability to collaborate across teams and lead cross-functional initiatives to resolve operational challenges
Exceptional attention to detail and time management skills
Ability to produce and maintain reports
Ability to thrive in a fast-paced environment, handle pressure, and meet deadlines
Excellent written and verbal communication skills
Proficiency in Microsoft Office suite
Preferred
Experience with Ginnie Mae Final Certification
Benefits
Equity awards based on factors such as experience, performance and location
Company
Zillow
Zillow is an online real estate marketplace for finding and sharing information about homes, real estate, and mortgages. It is a sub-organization of Zillow Group.
5001-10000 employees
H1B Sponsorship
Zillow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (179)
2024 (150)
2023 (171)
2022 (256)
2021 (239)
2020 (195)
Funding
Current Stage
Public CompanyTotal Funding
$96.63MKey Investors
Legg MasonPAR Capital Management
2016-08-01Post Ipo Equity
2014-04-01Post Ipo Equity
2012-12-12Post Ipo Equity· $4.13M
Leadership Team
Lloyd Frink
Co-Founder & Co-Executive Chair
Rich Barton
Co-founder and Co-Executive Chair
Recent News
Crunchbase News
2026-01-08
EIN Presswire
2026-01-07
Company data provided by crunchbase