Serpentini Chevrolet · 5 months ago
Internal Service Advisor
Willoughby Hills, OH
Full-time
Onsite
New Grad, Entry Level
$50K/yr - $75K/yrSerpentini Chevrolet is seeking a highly motivated and dedicated individual to join their team as an Internal Service Advisor. This role involves serving as the primary point of contact for the used car department, focusing on providing outstanding customer service and ensuring customer satisfaction.
AutomotiveAutonomous VehiclesService Industry
Responsibilities
Serve as the primary point of contact for our used car department, both in person and over the phone
Schedule and coordinate appointments for vehicle maintenance and repairs
Greet customers and gather necessary information about their vehicle concerns
Provide accurate and timely estimates for services and repairs
Communicate with used car department throughout the service process, providing updates and recommendations as needed
Track repairs and maintenance services to ensure timely completion
Collect payment from customers and process transactions accurately
Maintain a strong knowledge of our vehicles, services, and promotions to best assist the used car department
Assist with maintaining a clean and organized service center
Handle customer and used car department complaints and find appropriate resolutions
Collaborate with our service technicians to ensure quality and timely service for our used car department
Strive to achieve customer satisfaction and retention goals
Qualification
Required
High school diploma or equivalent required; associate or bachelor's degree preferred
Previous customer service experience, preferably in the automotive industry
Exceptional communication and interpersonal skills
Strong organization and time-management abilities
Ability to thrive in a fast-paced, team-oriented environment
Basic knowledge of automotive maintenance and repairs
Proficient in computer usage and ability to navigate various software systems
Must have a valid driver's license and clean driving record
Preferred
associate or bachelor's degree
Benefits
Comprehensive benefits package including health, dental, and vision insurance
Paid time off and vacation days
Ongoing training and development opportunities
Employee discounts on vehicle purchases, parts, and services
Company
Serpentini Chevrolet
Serpentini Chevrolet is Northeast Ohio's largest Chevrolet dealer group.
Founded in 1979
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jim Setele
Chief Information Officer
Recent News
GlobeNewswire News Room
2025-07-11
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