Liberty University ยท 5 months ago
Customer Service Student Assistant - Jerry Falwell Library
Lynchburg, VA
Internship
Onsite
InternLiberty University is a Christian educational institution seeking a Customer Service Student Assistant for the Jerry Falwell Library. This role involves providing excellent customer service, assisting library users with their inquiries, and maintaining a professional environment within the library.
Higher Education
Responsibilities
Conducts themselves as a professional by being on time and reliable for scheduled hours, adhering to the student worker dress code, and following instructions
Communicates clearly, including responding to emails in a timely manner, answering the phones and, alerting the supervisor to changes in schedule
Performs other duties as assigned by the supervisor and library administration
Strictly adheres to Liberty University policies, representing the University in an exemplary manner
Works effectively as a team member, embracing and fostering LUโs mission
Delivers excellent customer service within the Jerry Falwell Library by answering basic directional, research, and computer or technical-related questions from all library customers
Maintains a vigilant posture while staffing the service desks
Reports to the Learning Commons Manager and Customer Service Supervisors
Provides research assistance to customers in locating library resources using basic databases, electronic books, and computer searching techniques
Gives basic technology assistance by troubleshooting computers, answering printer questions, and keeping printer paper stocked
Performs general duties such as completing hourly counts, providing directions, and doing what is needed to maintain a clean and clutter-free environment conducive to study
Maintains a vigilant posture to support customers who may need assistance
Qualification
Required
Required to be a current student in good academic standing
Ability to effectively communicate both verbally and in writing to convey clear, well articulated information
Ability to understand, speak, and write English in order to convey messages and correspond in an articulate and professional manner
Public communication skills that allow professional representation of Liberty University to a variety of business, government and community customers and associates
Strong organizational skills
Computer and scheduling skills
Intuitively able to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature
Required to travel to local and campus locations
May be required to sit to perform deskwork or type on a keyboard
Regularly required to hear and speak in order to effectively communicate orally
Regularly required to stand, walk, and climb stairs to move about the campus
Handle materials, reach overhead, kneel or stoop in order to conduct business
Regularly lift 10 or fewer pounds
Preferred
Federal Work Study approved preferred
A grade point average of 3.0 or above is preferred
One year of college education preferred
Previous customer service experience preferred
Second language proficiency preferred
Some knowledge of the Library of Congress classification and call number system is preferred
Company
Liberty University
Located in the foothills of the Blue Ridge Mountains in Lynchburg, Va., Liberty University has been ๐๐ณ๐ข๐ช๐ฏ๐ช๐ฏ๐จ ๐๐ฉ๐ข๐ฎ๐ฑ๐ช๐ฐ๐ฏ๐ด ๐ง๐ฐ๐ณ ๐๐ฉ๐ณ๐ช๐ด๐ต ๐ด๐ช๐ฏ๐ค๐ฆ 1971.
Founded in 1971Lynchburg, VA, US
5001-10000 employees
H1B Sponsorship
Liberty University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (5)
2024 (4)
2023 (4)
2022 (8)
2021 (5)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Ikenna Nwobu
CEO Summit African President
Daniel Hembree
Lead Project Manager & Co-Founder | Liberty University Rocketry Competition Team
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