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Global Lending Services LLC · 4 months ago

System Support Specialist

Greenville, South Carolina

Full-time

Hybrid

New Grad, Entry Level

Global Lending Services (GLS) is a fast-growing company focused on providing affordable auto financing options through advanced analytics and technology. As a System Support Specialist, you will troubleshoot proprietary GLS system components, manage vendor issues, and develop training to enhance operational efficiency.

AutomotiveFinancial Services

H1B Sponsor Likely

Responsibilities

Troubleshoot and resolve issues as quickly as possible

Coordinate testing related to production issue resolution and afterward develop proactive training related to the issues

Learn from and document solutions provided by vendors and upper-tier resources to constantly reduce the need for escalation

Identify and prioritize incidents requiring urgent attention

Determine impacts on workflows and the overall business

Develop detailed functional and technical descriptions of issues

Engage with management and other subject matter experts to gather data on production issues

Drive escalation decisions with vendors and management

Assist with or provide root cause analysis of servicing incidents in a timely manner

Communicate resolutions using various media such as spreadsheets, charts, diagrams, or other documents to educate operations staff describing the problem, process, or the intended functionality

Enhance monitoring tools to capture and diagnose incidents

Create knowledge base articles related to the servicing domain and train Tier 1 staff within that scope

Follow feature implementation schedule for monitoring of issues and training purposes

Support ongoing system maintenance work

Build close working relationships with both business, IT staff, and vendor partners

Qualification

SQLPython’s degreeCommunication skillsInterpersonal skills

Required

Bachelor's degree in Statistics, Mathematics, Economics, Finance, Engineering, Computer, Information Technology, or a related field

Proficient computer skills and ability to quickly learn new computer applications as required

Strong written, verbal and interpersonal communication skills while presenting ideas in business-friendly and user-friendly language

Intrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness

Exceptional interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business

Work at a desk/in a seated position up to 100% of the workday

Constantly operate a computer and other standard office equipment

Talk and hear to exchange accurate information

Have close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading

The position does require domestic travel up to two weeks annually

This is an exempt level position whereby business need will dictate the exact work schedule which should be expected to vary at times. Generally, days and hours of work are Monday through Friday, 8:00am-6:00pm

Regular, predictable attendance is required, including in excess of 40 hours as business demands dictate

This role will participate in an on-call rotation for after-hours support

Preferred

Working knowledge of SQL and/or Python preferred

Benefits

Competitive base pay and performance bonuses, dependent on role

Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability

401K with employer match and 100% immediate vesting

Paid Time Off (PTO) and paid company holidays to help you balance work and personal life

Paid Volunteer Time Off (VTO) Annually

Tuition Reimbursement

Parental Leave

Business casual work environment

Company

Global Lending Services LLC

Glassdoor3.5

Our mission.

Founded in 2011

Atlanta, Georgia, USA

1001-5000 employees

http://glsauto.com

H1B Sponsorship

Global Lending Services LLC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (7)

2024 (15)

2023 (14)

2022 (6)

2021 (16)

2020 (16)