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DriveSavers Data Recovery · 4 months ago

Data Recovery Engineer - Windows Platform

Novato, CA

Full-time

Onsite

Entry Level

1+ years exp

DriveSavers Data Recovery is seeking a Data Recovery Engineer for the Windows platform who has a passion for learning data recovery techniques. The role involves providing IT and desktop support while troubleshooting issues on Windows PCs, ensuring excellent customer service and technical support.

Information Technology & Services

Culture & Values

Responsibilities

1-2 years experience in an IT / Desktop Support environment with an emphasis on corporate support

Experience with encryption software is a plus

Knowledge of MS Office products

Maintains knowledge of current technology

Experience and understanding of computer hardware components for troubleshooting and upgrading purposes

Using Terminal to complete tasks

Must have passion for staying ahead of current and future technologies

Excellent interpersonal, organizational, and communication skills

Great customer service skills are required as you will need to work with customers over the phone on some projects

Strong attention to detail

Able to work independently as well as part of a team

Able to analyze and evaluate customer needs

Able to prioritize and meet deadlines in a fast-paced environment

Qualification

IT/Desktop Support experienceComputer hardware troubleshootingEncryption software experienceMS Office knowledgeCustomer service skillsAnalytical skillsInterpersonal skillsOrganizational skillsCommunication skillsAttention to detailTeamworkTime management