DriveSavers Data Recovery · 5 months ago
Data Recovery Engineer - Macintosh and iOS Platforms
Novato, CA
Full-time
Onsite
Entry Level
2+ years expDriveSavers Data Recovery is a leader in data recovery services, seeking a Data Recovery Engineer for Macintosh and iOS platforms. The role involves supporting customers through troubleshooting and data recovery processes while maintaining a strong understanding of Apple products and technology.
Information Technology & Services
Responsibilities
Seeking a candidate with 2–4 years of IT / Desktop Support and troubleshooting experience on the Macintosh platform (iOS) who is excited to learn the art of data recovery
Apple Genius and/or Apple Expert a plus
Maintains knowledge of current technology
Experience and understanding of computer hardware components for troubleshooting and upgrading purposes
Demonstrated experience in information technology operations
Familiarity with all Apple products including iPhone, iPad, and Time Capsule
Using Terminal to complete tasks
Must have passion for staying ahead of current and future technologies
Excellent interpersonal, organizational, and communication skills
Great customer service skills are required as you will need to work with customers over the phone on some projects
Strong attention to detail
Able to work independently as well as part of a team
Able to analyze and evaluate customer needs
Able to prioritize and meet deadlines in a fast-paced environment
Qualification
Required
2–4 years of IT / Desktop Support and troubleshooting experience on the Macintosh platform (iOS)
Associate/Bachelor Degree or equivalent work experience
2–4 years experience in an IT / Help Desk / Desktop Support / Apple Genius / Apple Expert environment
Familiarity with all native Apple applications
Maintains knowledge of current technology
Experience and understanding of computer hardware components for troubleshooting and upgrading purposes
Demonstrated experience in information technology operations
Familiarity with all Apple products including iPhone, iPad, and Time Capsule
Using Terminal to complete tasks
Must have passion for staying ahead of current and future technologies
Excellent interpersonal, organizational, and communication skills
Great customer service skills are required as you will need to work with customers over the phone on some projects
Strong attention to detail
Able to work independently as well as part of a team
Able to analyze and evaluate customer needs
Able to prioritize and meet deadlines in a fast-paced environment
Preferred
ACMT preferred, but not required
Benefits
Competitive Salary
Monthly Bonuses
401K Retirement Plan
Medical Insurance
Dental and Vision Plan
Ongoing Training
Paid Holidays
Maternity/Paternity Leave
Events and Celebrations
Subsidized Stocked Refrigerator
Friendly Workspace
Green Business
Company
DriveSavers Data Recovery
DriveSavers Data Recovery provides certified secure data recovery services to corporations, government organizations, businesses, and consumers.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Alex Hagan
Chief Executive Officer
Ava Ruby
Data Recovery Partner Specialist
Recent News
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