Easy Dynamics Corp · 4 months ago
Service Desk Tier 2
Brunswick, GA
Part-time
Onsite
Entry, Mid Level
2+ years expEasy Dynamics Corporation is a leader in cybersecurity solutions with nearly two decades of experience. They are seeking a Service Desk Tier 2 Specialist who will handle advanced technical issues, perform troubleshooting, and interact with various teams to resolve escalated problems.
Information TechnologySoftware
No H1B
U.S. Citizen Only
Responsibilities
Resolve escalated technical issues from Tier 1 support
Perform deeper analysis of hardware, software, application, and network problems
Work with system logs, diagnostics tools, and configuration settings
Liaise with engineering or Tier 3 support for complex incidents or bugs
Document issues and solutions to improve support processes
Contribute to technical documentation and training materials
Train or mentor Tier 1 support staff as needed
Qualification
Required
Associate's or Bachelor's degree in IT, Computer Science, or a related field
2–4 years of experience in technical support or IT operations
Strong knowledge of operating systems, networking, and enterprise software
Experience with ticketing and monitoring systems
Excellent analytical and troubleshooting skills; able to manage multiple priorities
US citizenship & ability to obtain a Federal Law Enforcement background check
Preferred
Former Law enforcement supervision & veterans- highly preferred
Company
Easy Dynamics Corp
Easy Dynamics Corporation is a leading technology services provider with a core focus in Cybersecurity, Cloud Computing, and Information Sharing.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Pirooz Javan
Chief Technology Officer
Jeffrey Woltz
Principal
Recent News
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2025-10-31
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2025-06-11
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