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Motion · 2 days ago

Field Service Supervisor

San Antonio, TX

Full-time

Onsite

Senior Level

5+ years exp

Motion is a company that oversees a field service team and is seeking a Field Service Supervisor. The role involves leading service personnel, ensuring effective work performance, implementing best practices, and managing training and scheduling of technicians.

Industrial Automation

Responsibilities

Develops and implements best practices and procedures to enhance business growth

Manages service personnel to ensure they meet customer’s expectations and requirements

Ensures that every technician has the proper training and certifications to meet the needs of the job

Schedules service jobs and assigns personnel to specific jobs and duties

Ensures that service personnel are provided the proper equipment and tools needed to perform jobs correctly and safely

Ensures the service team adheres to all new SOP’s, KPI’s and Lean Six Sigma programs

Assists Manager and/or Account Specialist in customer surveys and is able to review jobs for quotes

Participates with Manager in hiring new Field Service Technicians

Tracks all training for each technician

Performs other duties as assigned

Qualification

Field service knowledgeTeam managementLean Six SigmaInterpersonal skillsProblem-solving skillsCommunication skillsPositive attitude

Required

Typically requires an associate's degree and five (5) or more years of related experience or an equivalent combination of education and experience

Specific knowledge of field service duties required

Ability to work with the team in the field when the need arises

Ability to maintain a positive attitude and productive, driven work ethic required

Strong interpersonal, analytical, and problem-solving skill required

Ability to remain calm and clear-headed in an emergency required

Good communication skills required

Push/pull up to 50 pounds

Lift/carry up to 50 pounds

Lift bulky objects

Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling

Working conditions may be indoor and/or outdoor. Noise level may be loud at times