Capital One · 4 months ago
Senior Associate, Product Manager, GenAI for Operations
New York, NY
Full-time
Onsite
Entry, Mid, Senior Level
$109K/yr - $124K/yr
2+ years expCapital One is a financial services company that focuses on understanding customer needs through innovative technology. They are seeking a Senior Associate, Product Manager in the Operations GenAI space to lead efforts in using Generative AI to enhance customer call handling and improve overall customer experiences.
BankingCredit CardsFinanceFinancial Services
No H1B
Responsibilities
Empowered. You’ll be working on a transformative Generative AI use case
Learning constantly. Work deeply with customers, associates, designers, technologists and AI applied researchers to build cutting edge solutions
Innovating relentlessly. Pushing big change by asking bold questions; starting small, testing, and learning your way to something dramatically better
Sharing openly. Sharing your recommendations with stakeholders and leaders
Succeeding strategically. Solving the right problem and holding on the wrong one
Qualification
Required
At least 2 years of experience working in Product Management
Bachelor's Degree or military experience
Preferred
Technical understanding and experience with Generative and Agentic AI
Experience aligning a large group of cross-functional stakeholders toward solutions
Ability to make critical tradeoffs and communicate recommendations
Benefits
Competitive salary and equity (including a robust 401(k) plan)
Excellent medical and dental insurance (and other health benefits)
Continuous learning budget
Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Company
Capital One
Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.45BKey Investors
Berkshire Hathaway
2025-09-11Post Ipo Debt· $2.75B
2025-01-30Post Ipo Debt· $1.75B
2023-05-15Post Ipo Equity· $954M
Leadership Team
Lo Li
CTO, Managing Vice President Retail Bank
Daniel Arellano
Senior Vice President, Business Cards and Payments
Recent News
2026-01-11
2026-01-11
Business Standard India
2026-01-11
Company data provided by crunchbase