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Wheels, LLC · 1 month ago

Compliance Services Specialist I

Schaumburg, IL

Full-time

Onsite

Entry Level

$37K/yr - $51K/yr

2+ years exp

Wheels, LLC is seeking a Compliance Services Specialist I to manage various transactional processes within the Compliance services team. The role involves handling vehicle paperwork, registration renewals, and building relationships with DMVs and vendors to ensure compliance and customer satisfaction.

AutomotiveCar SharingRide SharingTaxi Service

Responsibilities

Print title, registration and tax documents based upon owner, state and specific client or vehicle instructions assign ownership to ensure compliance within state and county statutes

Identify, analyze and research to resolve state, county, and province license and title rejections and or questions pertaining to title, registration and tax

To create, update and adjust the print positions on a form through Forms Definition

Order duplicate mso’s directly through manufacturer website and follow up until received

Process registration renewals using the appropriate resource (e.g., electronic transfer, on-line terminal, mail) for each jurisdiction, while achieving department performance standards for accuracy and timeliness

Ensure clients are billed correctly for renewals by verifying registration and service fees

Reconcile discrepancies using data acquired from Wheels’ databases and from vendor reports

Implore best method possible to keep vehicle legal for client use

Contact driver or client when jurisdiction requirements (e.g., emissions check, resolve outstanding violations) are needed to complete renewals. Coordinate with other departments to help fulfill missing/late requirements

Qualification

SalesForceCustomer serviceMicrosoft WindowsProblem-solvingAttention to detailNetworking skillsMulti-taskingBasic math functionsLeadership qualities

Required

Minimum high school diploma or equivalent

2 years of previous office or customer service experience

Use of SalesForce request management system to engage and respond to client / driver requests

Ability to speak and write clearly, confidently and succinctly in communications with dealers, tag agencies, government agencies, and clients

Strong customer service skills, with the ability to interact internal/external customers with diplomacy and tact

Multi-task in a fast-paced environment, while demonstrating ability to effectively prioritize tasks and maintain a high level of organization

High attention to detail to ensure accuracy and ability to audit invoicing

Demonstrate excellent follow up and problem-solving skills

Complete basic math functions to calculate complex tax documents

Proficient with Microsoft Windows and the various software it offers. (Visio, Word, Excel, Office, Etc.)

Proficient with web-based systems and databases and knowledgeable with navigating the internet

Strong networking skills with the ability to negotiate cost and pricing with various vendors

Must be self-motivated, work well in a team environment, and demonstrate leadership qualities

Benefits

Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care.